Customer Service Quality Assurance
Resume:
Edwonn Mikell
Buford, GA *****
********@*****.***
As a qualified service professional my aspiration for a team oriented environment is imperative to my success and elevation within any occupational endeavor. Being an individual that seeks fulfilment in being creative and resourceful, a position that utilize those skills are amicable. Within my own growth I commend myself on integrity, leadership, and level of effort. Authorized to work in the US for any employer
Work Experience
Franchise Owner/Operator
Corvus Janitorial Systems - Chicago, IL
January 2020 to November 2022
• Ensured quality customer service by developing professional relationships with each client to resolve any complaints and to ensure the client is completely satisfied with the services we provide in accordance with their contract.
• Performed quality assurance site visits to complete inspection audits.
• Scheduled special projects/work when requested or needed.
• Introduced safety and security procedures to staff
• Provided training and coaching to new employees
• Developed strong relationships with contractors to ensure consistent quality of service.
• Assured the scope of work is being adequately carried out at each account.
• Responsible for making minor repairs and adjustments to equipment and/or submitting a service order for major repairs if needed.
• Operated and trained team members on floor equipment (carpet extractor, auto scrubber, swing machine, buffers,pressure washer).
Parking Attendant
The Carlyle - Chicago, IL
May 2001 to October 2020
• Greeted, opened doors, and assisted residents/guests with personal belongings upon arrival and departure from property
• Maintained security of vehicles and vehicle keys
• Monitored and directed personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, and buses, to ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic
• Communicated parking procedures to visitors
• Allocated safety, security, and cleanliness of parking areas/levels, and reported any vehicles safety hazards, unauthorized personnel, or potential security problems to the manager/supervisor
• Supplied knowledge of the community and area to assisted guests with general information and local special events/activities
• Followed all company policies and procedures,ensured uniform and personal appearance is clean and professional, maintained confidentiality of proprietary information
• Followed all company safety and security policies and procedures, reported accidents, injuries, and unsafe work conditions to manager
• Assisted individuals with disabilities
• Spoke with others using clear and professional language and answered telephones using appropriate etiquette
• Developed and maintained positive working relationships with others
• Complied with quality assurance expectations and standards Emissions Inspector
Illinois Emission Testing - Bedford Park, IL
July 1998 to May 2001
• Performed inspections and administered emissions test on domestic and foreign vehicles.
• Maintained a clean and efficient work station, and conducted routine maintenance on emissions test equipment.
• Ordered repairs if needed based on a pass or fail on the emissions test.
• Provided customer service,followed procedures, entered and verified vehicle information with computer data.
• Operated vehicles during the emissions system test, used exhaust analysis equipment.
• Directed motorists in and out of the station, provided test results, instructed customers on next steps in the inspections process, and collect inspection fees. Education
High school diploma
PROVISO EAST HIGH SCHOOL - Maywood, IL
Skills
• Customer service
• Janitorial experience
• Procurement
• Cleaning
• Driving
• Leadership
• Load & Unload
• Packaging
• Security
• Commercial Cleaning
• English
• Supervising Experience
• Time management
• GPS
• Porter experience
• Management
• Business development
• Process improvement
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