Customer Service Team Members

Alayah Hammond

Nationality: African American

Address: **** ******* **, ******** ******* 20747, USA

Email address: **************@*****.***

Work experience

**/**** *******

Washington DC, USA

04/2017 ~ 04/2020

District Heights, USA

Lead Concierge

First Class

* Provide excellent customer service to guests, residents, or patrons, answering

questions, making recommendations, and resolving issues.

+ Handle reservations for various services, including restaurants, transportation,

events, and activities.

Assist with event planning and execution, including providing local

recommendations and ensuring smooth logistics.

* Supervise and manage a team of concierges, providing training, coaching, and

performance feedback.

* Handle administrative tasks such as managing incoming/outgoing mail, packages,

and messages.

Maintain up-to-date knowledge of local attractions, activities, and events to enhance

guest experiences.

Resolve guest complaints and issues efficiently and effectively.

Maintain clear and professional communication with guests, team members, and

other departments.

Supervisor

American Best Wings

Supervising, training, and scheduling team members; ensuring they are properly

trained on food preparation, safety, and customer service standards.

Monitoring food preparation to ensure it meets quality standards, maintaining a

clean and safe environment, and enforcing sanitation procedures.

* Handling customer inquiries and complaints effectively, ensuring customer

satisfaction, and contributing to a positive dining experience.

Overseeing daily operations, tracking inventory, and ensuring the restaurant is

meeting all operational standards.

Identifying and resolving issues with food preparation, staff performance, or

customer service

Collaborating with other team members and supervisors to achieve common goals

and ensure smooth restaurant operations.

Education

06/2022 - 07/2022 DIPLOMA N/A

Washington Do, USA Ballou Stay Night School

Skills

Leadership Teamwork Communication Problem Solver

Professional Professional Professional Professional

Reliable Marketing Adaptability

Professional Professional Professional

Professional

Contact this candidate