Scrum Master Business Analyst

Harshavardhana Nagaraju

**********@*****.*** 614-***-****

SUMMARY

13+ years in IT as a Scrum Master /Product Owner/Techno functional Consultant/Sr. Tech Business Analyst/Product Owner/ Developer for Microsoft Dynamics CRM implementation.

Experienced as a Scrum Master with over 4+ years in Leading cross functional team in delivering high quality software product Proven ability to facilitate agile ceremonies and implement Scrum frame work to improve Team collaboration, productivity and delivery projects on time and within budget.

Improved team velocity by implementing SAFe Agile framework and facilitating the adoption on Agile practices across the multiple Teams.

Providing everyday production support to create new tickets or status update on existing tickets with ETA & deployment planning. Scheduling and conducting a defect Triage meeting.

Conduct Daily/weekly status meetings and provide status updates for in-progress stories. Run Scrum calls, collaboration, sprint planning, sprint review meeting

Strong experience in various SDLC life cycle models, Agile Development, Waterfall, V Model and Iterative model. Leading scrum of scrums meeting updating Teams progress. PI planning.

Resolving Risks based on KPIs and metrics. Creating epics, features, milestones, stories, team objectives, and capacity plans. Agile methodologies such as Scrum, Kanban & XP

Lead and worked with teams to examine and solve business problems by accurately analyzing the needs of clients and helping them achieve improved quality and value for their customers.

Experience in conducting/facilitating JAD sessions with superior organization and presentation skills along preparing Training Manuals, User Manuals.

Experience in conducting knowledge sharing sessions and mentoring team members by sharing functional, technical and process knowledge.

Experience in training Microsoft dynamics CRM modules and functionalities to various staff audiences including peer professionals, product line managers, Business Users.

Experience in Microsoft Dynamics 365/CRM Configuration and customization.

Creating User stories in TFS(Azure DevOps) and JIRA

Certification – SMAC (Scrum Master Accredited Certification from Scrum Institute)

MCSA(Microsoft Certified Solution Associate) – MB2-715, MB2-716, PL-900

Awards – Global Team Excellence Award from Northwestern Mutual Insurance Co.

Technical Skills:

Methodologies: SAFe, Agile(Scrum, XP, Kanban) and Waterfall

CRM Tools: Microsoft Dynamics 365 CRM, Field Service, Power Platform including Power BI

Process flow diagram Tools : Visio

Test/Asset Management Tools: HP ALM, DevOps, JIRA.

Professional Experience

Infosys Ltd

Scrum Master / Sr. Tech Business Analyst/ Microsoft Dynamics CRM FS Techno Functional Consultant

July 2021to Till Date

Capgemini Americas

Scrum Master, MS Dynamics CRM Techno Functional Consultant

March 2020 to March 2021

Indiana State Department of Workforce Development

Microsoft Dynamics CRM Developer

July 2017 to March 2020

Northwestern Mutual Insurance

MS Dynamics CRM Functional Consultant

November 2013 to July 2017

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