Scrum Master Digital Marketing

DHARA PATEL

636-***-**** *********@*****.***

Professional Summary

Highly motivated, assertive self-starter with ability to work autonomously and as an active team participant and cross functional collaborator IT Professional with 9+ years of experience in Digital Marketing, finance and Crop science domain who has successfully managed small to large IT projects and cross functional teams. Forward thinking leader who excels at end-to-end software and infrastructure service delivery, interfacing with clients, and deploying technology to build successful solutions.

Core Competencies

Capacity Management

Pi Planning

Team leadership

Application development

Project Management

Capacity Management

Operations Management

Release Management

Scaled Agile framework

Life cycle Management

IT Infrastructure

Process Automation

Knowledge standardization

Certificates

SAFe (Scaled Agile) Product Owner Product Manager 2019

SAFe (Scaled Agile) Scrum Master 2016

Technical Expertise

Projects: Application development; Automation; IT Infrastructure design and engineering; Middleware Linux infrastructure; EDI Upgrades; Product Management; service delivery; Cyber security; Network micro segmentation; JAVA app Development; B2B B2BC B2C digital marketing; Conversion, Decommission, Enhancement and Transition; Support and maintenance; Problem management; Ui and Ux; Data analytics; Data warehouse; System integration; IaaS; PaaS; SaaS

Methodologies: Scaled Agile, Waterfall, Kanban and Scrum, DevOps

Tools: MS Project; Smartsheet; Office suite, SQL, SharePoint, Exchange, Project and Visual Studio; Smartsheet; Confluence; Jira; PowerBi; Rally; ServiceNow; Splunk; Dynatrace; Aha; AEM; Salesforce.com

PROFESSIONAL EXPERIENCE

Bayer - Remote 09/2019 - Present

Sr. Scrum Master/Project Manager

Managed and worked with over 6 teams co-located onshore and offshore totaling 36 engineers and SREs as a servant leader for multiple organizations as part of the service delivery. The project entailed the scope of application life cycle management and support for applications.

Managed a full project life cycle including negotiation of scope and timelines with stakeholders, delivered 15+ projects on time and within budget.

Partnered with DevOps team to automate start/stop/restart services CI/CD pipelines

Lead strategic vision conversation for re alignment strategy of Location 360 Imagery team

Lead the resolution of escalated issues and conflicts, fostering a positive and collaborative work environment focused on problem-solving and teamwork.

Led post-project analysis, creating improvement suggestions which led to a 10% decrease in future project costs.

Implemented Scrum and Kanban methodologies, resulting in a 20% increase in team efficiency and productivity.

Optimized resource allocation, contributing to 10% cost reduction across all projects.

Organized and managed project documentation, ensuring efficient accessibility to the team.

Provided functional and technical knowledge to appropriate stakeholders and businesses.

Cummins – Columbus, IN 05/2017 – 8/2019

Senior Technical Lead/Scrum Master

Managed and mentor 2 teams of 16 architects for one of the largest infrastructure design and engineering programs for the portfolio of Cummins.

Awarded twice with Own It and Move Fast awards for delivering high priority projects such as F5 ASM ahead of schedule.

Lead and mentor and transformed cross functional team of Architects and Developers responsible for driving technical initiatives and projects.

Improved productivity 22% by initiating and adopting a service-based agile team structure and SLA.

Worked with stakeholders to improve operations and removed dependencies by standardizing and aligning the request intake process with CapEx process.

Created project plan to fit stakeholder and customer needs and delivered within budget on desired outcomes, full accountability for the project outcome

Build and maintained project execution plan/charter including approach, scope, task, duration, work effort, dependencies, budget, planning assumption, risk profile, team structuring staffing, resource allocation, and deliverable definitions

Received an recognition from the client for delivering technology conversion projects ahead of schedule that improved platform resiliency rate 26% and resulted in to savings of extended support cost.

Lead the resolution of escalated issues and conflicts, fostering a positive and collaborative work environment focused on problem-solving and teamwork.

Codal – Chicago, IL 05/2016 - 05/2017

Technical Lead/Scrum Master

Managed and coached 8 co-located teams on shore and offshore of 48 site reliability engineers to deliver end-to-end middleware Linux infrastructure and production support program as a Agile Project Manager, The scope of application enablement-middleware consulting services included automation and product management, upgrades, maintenance, decommissioning, data center migration, DR exercise, INC/REQ/CHG/VUL/problem management.

Planned and led program increment events, creating clarity and transparency of program work.

Lead all aspects of projects, including capacity planning, resource allocation, project documentation, client engagement and change management

Achieved 34% rate of improvement in delivery by standardizing the delivery operation in Agile.

Maintained Sprint throughput above 90%

Achieved 99% of milestones on time by developing comprehensive monitoring of risks, issues, dependencies and contingency plans and by removing roadblocks

Decreased daily ticket volume by 38% leading the operation to automate the scalable infrastructure for the middleware support team.

Improved business prioritization by creating product roadmaps for minimum viable products, overseeing grooming of Epics and Features with tech teams and managing change controls.

Created Automation and facilitated processes, which ensured smooth operation, Intake and delivery of Epics and Feature using Confluence and Jira

Created knowledge standardization by coaching and mentoring team members on Agile methodology and facilitating cross-training sessions.

EDUCATION

Bachelor of Science – Southeast Missouri State University, 2016

Graduated with honors

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