Customer Service Old Orchard
Resume:
Melissa Matthew
Full time waitress, Bartender, Shift Supervisor
Old Orchard Beach, ME 04064
***************@*****.***
With a winning attitude and desire to deliver a exceptional dining experience. Focused on setting high expectations and raising service standards. Through my past work experience I have gained leadership qualities, patience, and an enthusiasm for learning new skills. I also have exceptional interpersonal communication skills. I am innately confident, persistent, dependable, and loyal. As a result I am well organized and work well independently or in a team environment. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Full time Bartender, Manager
Last Call Sports Bar - Old Orchard Beach, ME
March 2018 to Present
Worked Mon - Sun any hours needed until Jan 1, 2020 Sales Associate/Cashier
Howes Country Farm and Store - Rutland, MA
March 2017 to February 2018
Caring and picking fresh fruits and vegetables from a family farm. Stocking country store shelves. Making sandwiches and slicing sandwich meat. Cashier. Shift Superviser Waitress/Bartender
Guisseppis Grill - Northborough, MA
August 2014 to January 2017
Serving patrons food and beverages full time. Building customer returns. 100 percent customer satisfaction. Abiding by all state and federal laws. Worked 40 to 65 hrs a week as needed from management.
Floor Manager/Server
Blackstone National Golf Course - Sutton, MA
July 2015 to November 2016
Responsibilities
Trained Staff. Developed a floor plan and table numbers. Hired Hostess for excellent customer service. Managed staff and restaurant.
Accomplishments
Established Excellent Customer Service and organization and structure in the restaurant. Full time cook and server
Bedrock Golf Course - Rutland, MA
2008 to 2015
Full time Bartender and waitress
Sturbridge Host Hotel and Conference Center - Sturbridge, MA 2011 to 2013
for the tavern and hotel lounge and functions.
Parking Control Officer
The City of Worcester
2008 to 2012
Ensuring the safety of the public, issuing parking tickets Manager, Bartender, Waitress
Finders Pub and Restaurant - West Boylston, MA
2007 to 2011
Bartender/ Shift Superviser
The Boynton Family Restaurant - Worc. Ma.
1998 to 2007
Education
Ma. Associates in Criminal Justice
Quinsigamond Community College
1996 to 2000
Skills
• Cosmetologist
• Barback
• Bartending
• Hostess
• Mixologist
• Restaurant Server
• Waitress
Certifications and Licenses
Cosmotology
1990 to Present
Serve Safe
2018
Tips Certified
2017
Food Handler
Groups
Screen Actors Guild
October 2008 to Present
Became a member after being in the movie, The Sleepwalker, 2014 Additional Information
Qualifications
Increased customer attendance by providing consistent fast and friendly service. Trained and supervised staff. Followed all state and federal laws regarding alcohol and sanitation. Responded to all customer, guest, or employee complaints. T.I.P.S. certified. Stable work history.
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