Security Officer Customer Service

Gloria Hines

740-***-**** *************@*****.***

Professional Summary Experienced Security Officer Supervisor with a proven track record of excelling in enhancing security protocols and leading teams to ensure safety. Expert in maintenance requirements and adept in advanced training methods, significantly improving operational efficiency and emergency response effectiveness. Exceptional communication and leadership skills, ensuring a secure environment. Skills

• Government Seal Inspections and Legal Requirements

• Post Order Trainer

• Inbound and Outbound Checkpoint Supervisor

• Manager and Officer Training

• Logistics

• Loss Prevention Trainer

• Incident Reports

• Leadership/ Team Leadership

• Customer Service

• Conflict Resolution

• Medical Emergency Response/Evaluation of EMR effectiveness

• Records and Report Management

• Telephone/ Dispatch/ CB Communications Specialist

• Registration Paperwork Specialist

• Ensured Commercial Consumer Product Safety

Experience

Feb 2023- March 2024

Security Officer Supervisor Aegis Ohio

Patrolled premises regularly to maintain order and establish security presence. Utilized strong communication skills to interact with staff, guests, vendors and law enforcement personnel in a professional manner.

Enforced safety regulations, policies and procedures to ensure a safe environment. Experienced Trainer in protocols, safety, and communications Mar 2015 – Feb 2023

Security Supervisor Securitas, Columbus, Ohio

Supervised a team of Security Officers in their daily duties. Monitored and maintained security systems, including alarms, CCTV cameras, access control systems and other related equipment.

Maintained accurate records of all security-related incidents and activities. Ensured Commercial Consumer Product Safety

Awards/Recognitions

Employee of the month 4 times

Employee of the year 1 time

References available upon request

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