Data Entry Customer Service
Resume:
Kelly Chapman
**** * ***** **., ***** Vernon, Ohio 43050
*.***********@*****.***
PROFESSIONAL SUMMARY
Excellent accuracy and organizational skills
Experience working with nonprofit agencies
Proficient computer skills
Excellent verbal and written communication
WORK EXPERIENCE
Benefit Advocate - 2021 - 2023
United Health Group - Mount Vernon. Ohio
Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options,
Data Entry
Bridges Liaison - 2021
NYAP – Newark, Ohio
Provide assistance in finding and maintaining gainful employment
Ensure there is access to safe, stable and healthy housing
Link participants to appropriate physical and behavioral health services
Provide guidance in skill-building for lifelong self-sufficiency
Establish and maintain highly confidential information
Assistant Manager, 2020
Eastend Tanning & Laundry – Mount Vernon, Ohio
Customer Service
Employee Scheduling
Operation of facility
Supervisor, 2005 to 2016
Knox County Job & Family Services – Mount Vernon, Ohio
Responsible for employee conduct and management duties
Interpret government policies and procedures
Receive and screen a high volume of internal and external communication
Data Entry
Create and administer reports, internal procedures and evaluations
Case Manager, 1999 - 2005
Franklin County Job & Family Services – Columbus, Ohio
Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants’ legal rights
Collecting, evaluating and entering data
Establish and maintain highly confidential information
Data Entry
EDUCATION
BACHELOR OF ARTS & SCIENCE: Sociology/Criminology, 2006
Ohio University – Athens, Ohio
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