Cashier Claims

BRIZAPALLARES

****WGrauwylerRd.

Irving,TX*****

469-***-****

**********@*****.***

PROFESSIONALSUMMARY

CustomerServiceRepresentativewith12yearsofexperienceincustomerservicesupportwith highcallvolumeenvironments,quicklearner,teamplayerandbilingual. SKILLS

Creativeproblemsolver Exceptionalcommunicationskills MSWindowsproficient Strongclientrelations

CriticalThinker MedicalTerminologyknowledge

ComputeSoftwareSavvy FluentEnglishandSpanishSpeaker WORKHISTORY

TexasHealth&HS 440SNurseryRdIrving,TX75061 12/2024-04/2025 CaseWorker

ConductedphoneinterviewsforSNAPBenefits

RepublicWasteServices 800MosierValleyRdEuless,TX76040 08/2023– 07/2024 GateOperator/ScaleAttendantatArlingtonLandfill

Responsibleforaccuratelyandefficientlymonitoringandrecordingwastevolumesenteringthe postcollectionsite,aswellascollectingappropriateusagefeesfromcustomers. Determinedcontentofmaterialenteringthefacilityandtoproperlybillthecustomer.Accept andrejectwasteloadbasedoncontent,suggestalternativesbasedonwaste. Conduent/UnionBank 2201ELamarBlvdArlington,TX75006 10/2011-03/2023 CustomerCareSpecialist,OnlineBanking/CustomerServiceSupervisor Dutiesconsistofassistingaccountholderswithmanagingtheiraccountsoverthephoneand providingcustomersagreatexperience,solvingproblems,troubleshootingtechnicalissues, updatingpersonalinformation,claims,onlinebankingenrollment,Quicken/QuickBooks connection,floorsupportandtakingoverEscalatedcalls. U.S.Census 8585StemsonsFWY800SDallas,TX75247 04/2010–08/2010 FiledRepresentative

Conductinginterviewstogatherinformationforthegovernment. CentralMarket 5750E.LoversLaneDallas,TX75206 01/2008–07/2009 Cashier

Providedcustomerservicebyhelpingcustomerwiththeirgroceriesandreceivingpayments. EDUCATION

HighTechInstitute Certified 2008–2009

MedicalBilling&Coding

ITTTechnicalInstitute AssociatesDegree 2003–2005

ComputerNetworking

IrvingHighSchool Diploma 1999–2003

PROFESSIONALREFFERENCES

AvailableUponRequest

Contact this candidate