Technical Support Specialist

DARRYL A. JOHNSON

Palm Coast, FL ***** **************@*****.*** 925-***-****

SUMMARY OF QUALIFICATIONS

IT professional with technical experience with infrastructure management, remote server deployment and network implementation. Recognized resourcefulness in achieving goals and objectives independently and team player. Possess strong analytical, planning and troubleshooting skills that consistently meet business objectives and quality performance standards. HARDWARE

Advanced level hardware knowledge in HPE 3PAR storage systems, HPE StoreOnce 6600, HP Storageworks XP 7, P9500, 2400; HPE StoreEver ESL G3 & ESL E-Series Tape Libraries; HP Storageworks VLS9000; HP BladeSystems; HP Proliant & Integrity servers; Various iOS /Macbook/iPad. SOFTWARE/OS

Various OS Platforms, including Windows Server, Windows 10/11, iOS, Red Hat Enterprise Linux, VMware ESX Server. HPUX

CERTIFICAITONS

Microsoft Certified Professional

A+ Certified Professional

EDUCATION

John Jay College (CUNY) - Bachelor of Science, Computer Information Systems PROFESSIONAL EXPERIENCE

Fremont Unified School District

Information Technology Support Specialist Fremont, CA 1/2020 to Present

• Provide timely technical support to schools and district departments • Diagnose and repair hardware such as servers, computers, monitors, peripherals, scanners, printers • Diagnose and repair software-related problems including operating system and/or curriculum-based software. • Install new/replacement hardware. • Install new/replacement software and maintain proper licensing. • Perform regular servicing and preventive maintenance on hardware and software. • Evaluate and recommend upgrade, replacement and new purchase of hardware and software when appropriate. • Analyze, interpret, and implement hardware and software specifications as needed. • Order or fabricate needed parts as well as equipment and supplies necessary to perform repairs, maintenance and installations. • Maintain an inventory of supplies, equipment tools and parts for maintenance. • Operate a variety of hand and power tools, testing and calibration equipment as well as District vehicles and equipment. • Comply with policies and procedures to ensure the safety of self and others as well as network security and confidentiality. • Prepare and maintain documentation and records of installation, repairs, system set up, maintenance and purchases. • Provide instructions and orientation to computer users. • Provide instructions and orientation to computer users. • Conduct self and communicate professionally with staff via email, phone or in person. • Networking skills related to installing and configuring Apple and Windows servers, cabling,routers, switches, etc. and building various types of interface cables. • . • Organizing and prioritizing workflow independently and handling multiple projects simultaneously with minimal daily supervision.

UNISYS Data Center Engineer Houston, TX 5/2018 to 7/2019

* Provide general technical support and monitoring capabilities as part of the operations team for the HPE/HP/DXC systems including XP Hitachi, 3par, and Enterprise tape storage systems.

* Apply Unix/Linux system knowledge along with using a variety of in house and vendor supplied diagnostic tools to monitor and effect basic system repairs.

* Troubleshoot and document general software, hardware, and network issues, and then apply corrective action/repairs to the problem or escalate as per defined procedures.

* Utilize ticketing system, for problem ticket tracking and resolution .

* Receive, document and accommodate all customer calls, particularly during off-hours, and resolve customer issues if possible, or escalate to the appropriate level.

* Perform data center facilities monitoring, problem remediation, and emergency event response during normal daily operation and off-hours.

* Participate in the decommission process of older systems & system relocation activities.

* Promote the use of inter-departmental resources for tools, metrics, and common solutions to team members via email and presentations.

HPE Data Center Houston, TX 9/2006 to 5/2018

Data Center Engineer

* Triaging and repairing data center storage, server and network hardware

* Troubleshooting Hardware installation & configuration

* Expanding network & data center infrastructure as needed

* Generating metrics to provide details of performance in a diverse range of areas

* Perform complex tasks/projects as needed as part of team,

* Collaborate with logistical teams for replacement parts and delivery schedules

* Perform remote monitoring and analysis post-repair to insure problem resolution HEWLETT-PACKARD Houston, TX 9/2000 to 8/2006

Technology Solutions Group (TSG) Server District - Technical Support Engineer

● Consult on the Installation and configuration of various platforms including Microsoft and Red Hat

● Collect/Evaluate data to identify failed subsystems, Execute Action Plan.

● Instruct onsite engineers in the installation/removal of subsystem components.

● Instruct on the capturing and storage of your target server's configuration on a storage device.

● Consult on the configuration of automated notification responses to pre-failure or failure conditions automatically through event handling.

● Manage centralized updates of BIOS, drivers, and agents across multiple servers with system software version control.

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