Business Analyst Regulatory Compliance
Resume:
ToKeisha Sanders, MSA
San Antonio, TX *****
**********@*****.***
Business/Technical System Innovation Consultant
Analytical and highly adaptable professional with extensive consulting experience, skilled in delivering thoughtful, sustainable, and technically sound recommendations, solutions, and data. Proven track record of aligning end-user needs with long-term resolutions to complex IT challenges. Expertise in directing regulatory compliance initiatives while establishing and enhancing key information objectives and product frameworks to maximize end-user capabilities. Accomplished trainer and communicator adept at building and strengthening relationships across functions to deliver complete technology solutions.
Highlights of Expertise
●Learning Model Governance
●Program/Function Design
●Risk Management
●Life Cycle Project Management
●SAFE
●Performance Metrics
●Enterprise IT System Administration
●Technical Troubleshooting
●Regulatory Compliance
●Data Reporting and Analysis
●Software Requirements
●SOP Creation & Management
●Complex Root Cause Analysis
●Curricula Configuration/Administration
●Agile Methodologies
●Strategic Technical Consultation
●Product Evaluation
OCM Practitioner
Career Experience
Booz Allen Hamilton – San Antonio, TX
Technical Innovation Consultant
Sep 2023 to Present
●Developed strategies for utilizing AI technology within training and assessments for Air Force specialty codes saving trainers over 16 hours weekly in classroom sessions.
●Used AI and business processes to effectively showcase metrics across 5 wings and groups within the 2nd Air Force.
●Created surveys to assess training effectiveness and used data to seek new technologies or create new processes to close training gaps resulting in changes of over 50% of existing training.
●Managed 10 subordinate associates on activities related to AI, technology improvements, and ROI initiatives.
●Directed the implementation of plans and projects using Agile or SAFE processes within Detachment 23.
●Provided technical and consultation advice in AI, XR, LMS, assessment data, and dashboard creation.
●Managed the coordination of incorporating new processes/technologies with existing ones to ensure maximum ROI and mitigate redundancies.
●Created strategies for sustaining current and past trainings and assessments within the goals and vision of the 2nd Air Force.
Air Force Civilian – San Antonio, TX
ServiceNow Business Analyst/Training GS-12 2210
Sep 2020 to Sep 2023
●Adopted Talent Management Information System utilizing Enterprise change management resources.
●Assisted in developing and presenting leadership slides, integrated timelines, and project plans with devops and stakeholders
●Captured business requirements and automated them into stories for ServiceNow.
●Helped stakeholders conceptualize agile business processes within ServiceNow saving airmen and civilians an average of 24 hours weekly in productivity man hours.
●Supervised ServiceNow contracted employees and provided weekly schedules.
●Automated software and hardware assets in Asset Management in ServiceNow resulting in a 68% increase in productivity
●Created communications from metrics that detailed past and future ServiceNow enhancements
●Developed standardized OCM processes and change management timelines.
●Created and documented training materials according to ITSM best practices for the use of AI technologies
●Oversaw the development of training materials for new and existing TMIS functionalities.
●Provided support for web-based HR tools and automated SharePoint workflows.
WellMed Medical Management – San Antonio, TX
Software Engineer, Learning Management Administrator
May 2018 to Oct 2020
●Product owner for LMS, maintaining user access for 20K+ staff.
●Delivered technical and administrative support for LMS using AWS, Canvas, Kaltura, Dreamweaver, and Adobe products.
●Implemented training and development processes using Agile Methodology.
●Analyzed and identified discrepancies between systems to support HR and learning outcomes.
●Managed one full-time employee and 3 subcontractors.
●Consulted with stakeholders and senior leadership teams on system-related learning initiatives.
●Key contributor in the implementation of Axonify, a micro-learning platform.
●Provided support for web-based adult learning and automated workflows.
●Perfected and delivered post go live sessions with live audiances
Air Force Medical Operations Agency – San Antonio, TX
CHCS Business/Database Analyst (DoD Active NAC)
Jan 2016 to May 2018
●Oversaw 50+ sub-organizations’ Electronic Medical Systems.
●Reconciled and analyzed financial data within CHCS.
●Presented formalized training to management teams on EMR compliance and performance metrics.
Additional Experience
●Texas Health Resources – LMS Manager
●GE Healthcare – Product Support Analyst
●College Instructor – CTC and University of Phoenix
●Education Futures Group – Online Training Manager
●SAIC – Product Support Analyst
●Digital Training Center – Digital Training Manager
Education & Credentials
Master of Science in Administration
Central Michigan University, Mt. Pleasant, MI
Bachelor of Science in Computer Science
Hawaii Pacific University, Honolulu, HI
Certifications
●Security Plus (2008, 2021)
●Certified Scrum Master
●Organizational Change Management PROCI Train the Trainer Level I & II
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