Service Representative Customer
Resume:
Joseph Antony
+263********* Montgomery Heights, Barwick Road, Concession
Employment
Customer Service Representative Present
Omni Contact (subsidiary of Econet wireless)
Duties
Answering incoming calls from customers and providing information, assistance, or solutions to their queries or complaints.
Making outbound calls to potential or existing customers and promoting the products or services of the company. Recording and updating customer information and call details in the database or CRM system.
Following up with customers via phone, email, or chat to ensure their satisfaction and loyalty.
Escalating complex or unresolved issues to the appropriate supervisor or department.
Meeting or exceeding the performance targets and quality standards of the call centre.
Participating in training sessions, coaching sessions, and team meetings to improve skills and knowledge.
Adhering to the policies, procedures, and regulations of the call centre and the company.
Volunteer 12/2018 - Present
Montgomery Heights Christian Care Centre, Concession Duties
General maintenance
Gardening
Oversight and individual coaching of students using Ruzivo Digital Learning Platform, Grade 1 Form 2
Assist with daily activities such as meals, hygiene, mobility and recreation
Organize and participate in events such as worship services, Bible studies, prayer meetings and social gatherings
Help with administrative tasks such as answering phones, filing documents, scheduling appointments and managing donations Maintain a clean and safe environment for the residents and staff Uphold the values and mission of the Christian Care Centre Volunteer 02/2018 - 11/2018
Beracha Project, Guruve
Duties
Basic agriculture
Maintaining solar electricity panels
Assisting with preschool
Assisting with fruit juice production and fruit drying Personal details
Date of birth
September 25, 1992
Place of birth
Shamva, Zimbabwe
Gender
Male
Nationality
Zimbabwean
Civil status
Single
National ID Number
05-118222 J 05
Postal Address
P.O. Box 75, Concession.
Zimbabwe
Languages
English
Shona
Education
Vocational and
Entrepreneurship Training in
Auto Electrics
Mupfure Self Help College,
Chegutu
2016 - 2018
Diploma in Computing and
Information Systems, Level 5
(ABMA)
Ranche House College,
Harare
2014
Diploma in Computing and
Information Systems, Level 5
Assistant Auto Electrician (Intern) 2017
Automotive Electrics, Harare
Perform routine maintenance tasks on vehicles, such as changing oil, filters, spark plugs, belts, hoses, etc. Assist the senior mechanic with diagnosing and repairing various mechanical issues, such as brakes, suspension, steering, transmission, engine, etc.
Use diagnostic tools and equipment to test and troubleshoot vehicle systems and components
Follow safety procedures and wear protective gear when working with hazardous materials or tools
Keep the workshop clean and organized and ensure that tools and equipment are properly maintained and stored
Update service records and document the work done on each vehicle
Learn new skills and techniques from the senior mechanic and attend training courses as required
Monitor 2013 - 2017
Learning Centre using A.C.E.
Duties
Assisting students aged from 7 14 with academic work General administration preparation and checking of students work
Filing
General maintenance
Gardening assistant
Till operator (Intern) 09/2014
Spar, Market Square, Harare
Greeting customers and providing them with a friendly and efficient service
Processing various types of payments, such as cash, card, vouchers, etc.
Issuing receipts, change, and refunds
Balancing the till at the end of the shift and reporting any discrepancies
Handling customer queries and complaints in a professional manner
Following the company's policies and procedures regarding cash handling, security, and health and safety
Promoting the company's products and services and informing customers of any offers or discounts
Keeping the till area clean and tidy
Maintenance Assistant 2012
Montgomery Heights Christian Care Centre
Duties
Perform routine inspections and repairs of buildings, equipment and grounds
Assist with preventive maintenance tasks such as lubricating, cleaning and replacing parts
Follow safety procedures and regulations when handling tools, chemicals and machinery
Report any issues or malfunctions to the maintenance supervisor or manager
Maintain inventory of supplies and tools and order new ones as
(ABMA)
2014
Till Operator's Course with
attachment
Spar Market Square, Harare,
Harare
09/2014
Information Communication
and Technology Course
Association of Computer
Professionals, Ranche House
College, Harare
2013
O'Level
Christ Ministries High School,
Belvedere, Harare
2008 - 2011
Primary Education
Accelerated Christian
Education, Montgomery
Heights Learning Centre,
Concession
1996 - 2007
Skills
Digital Learning
Information Systems
Information Technology
Hobbies
Reading
Playing soccer
Sport in general
History and current affairs
Watching documentaries,
particularly relating to
history, geography and
different cultures
Computer science,
software and web design
Listening to music
needed
Coordinate with other maintenance staff, contractors and vendors to ensure timely and quality service
Keep records of maintenance activities and costs
References
Rev. Ms L. J. Marshall B.Ed. - M.R.E. Director
Montgomery Heights Christian Care Centre P.O. Box 75, Concession
+263*********, ******@*****.***
Mr Alan Sheers - Manager
Automotive Electrics 21, Cannock Road Mt Pleasant, Harare P.O. Box WGT 280, Westgate
Mr Milton Mushambi - Manager
Autopay Payroll
+263*********, ***********@*****.***
The Branch Manager
Skyclare Enterprises (Pvt) Ltd. Spar Market Square 78 - 80 Harare Street, Harare
Contact this candidate