Technical Support Team Lead

Kamal Mishra

B****, Oasis Venetia Heights, Greater Noida, U.P. – 201306

Mobile: +91-706******* E-mail: ***********@*******.***

Professional Summary

A dynamic, result-oriented professional with over 20 years of multifaceted experience in Hospitality, Biotech, and Banking. Proven expertise in underwriting, mortgage analysis, admin management. Adept at leading teams to achieve strategic objectives, delivering results & fostering operational excellence.

Career Highlights

Barclays Bank - Noida (Dec 2016 – Present) Intermediary Mortgage Analyst / Underwriting

Assisted intermediaries with provisioning, policy-related queries. Underwrote mortgage applications, sanctioning disbursements. Spearheaded efficiency improvements across team and community metrics. Trained batches for process.

Nutrient BIO-AGRO TECH Pvt. Ltd. Pune (Nov 2011 – Dec 2013) Manager – Operations / Administration

Managed organizational admin, marketing, logistics. Coordinated EXIM processes with CHA and supported sales initiatives. Led PR campaigns & implemented cost control strategies.

Encore Capital Group, Gurugram (Sept 2009 – May 2010) Group Manager – U.S. Collections

Managed teams to optimize portfolio performance and achieve collection targets. Providing training & credit collection settlement processes.

Convergys India Services Pvt. Ltd., Gurugram (Oct 2006 – Sept 2009) Team Lead

Tech Support Team lead. Delivered process training, mentoring, and operational support for team success. Participated in client conferences to ensure process alignment and strategic goals.

WIPRO BPO, New Delhi (Dec 2004 - Aug 2006) Senior Technical Support – AOL UK Broadband

Senior Technical Support / Customer Relations Officer – AOL UK Broadband. Mentored new hires and acted as a floor coach for process enhancements.

Indian Palace, Dana Hotel, Dubai (UAE) (Oct 2001 – Feb 2004) Team Manager – Food & Beverages

Managed restaurant operations and VIP/VVIP banquets, enhancing customer satisfaction. Liaised with stakeholders to forecast operations and oversee budgeting trends.

Education

Degree in Psychology from Agra University 2014-2017 Degree in Hotel Management & Catering Technology (1999–2001) Passed Secondary School (X) in 1996 and Senior Secondary School (XII) in 1998 from C.B.S.E., Nashik.

Key Skills

Team Leadership & Coaching Underwriting & Mortgage Analysis People & Vendor Management. Administration & Logistics Customer Relations & Client Servicing Promotion & Public Relations Strong commitment to ethics, professionalism, & result driven work Extensive experience across multiple industries.

https://www.linkedin.com/in/kamal-mishra-b5b497319

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