Help Desk Customer Service

CERTIFICATION

CONTACT

SKILLS

LANGUAGES

093*-***-****

*************@*****.***

B - 37 L - 34 Northville 16,

Atlu-Bola, Mabalacat City,

Pamoanga

Cisco Certified Network

Associate(CCNA) 2023

Hardware and Software

Troubleshooting

Communication and

Customer Service

Remote Support Tools

Basic Networking (LAN

setup, IP configuration)

Time Management and

Problem-Solving

Adaptable and Fast Learner

English

Filipino

DELA PEÑA, CYRIL JAN O.

WORK EXPERIENCE

EDUCATION

PROFILE

Motivated BSIT student with hands-on experience in help desk support, administrative tasks, and customer service. Skilled in troubleshooting, MS Office, and basic data handling. Eager to apply technical and communication skills in a dynamic IT or administrative role. Bases Conversion and Development Authority(BCDA) 2025 Clark Freeport Zone, Pampanga.

Help Desk Support Intern

McDonald's 555-****-****

Mabalacat City, Pampanga

Service Crew

SPES Beneficiary (Summer Job) 2020-2021

Public Employment Service Office (PESO),

Mabalacat City, Pampanga

Assisted users with troubleshooting hardware, software, and network issues.

Performed routine maintenance on printers, scanners, and other peripherals.

Shadowed senior IT staff and learned troubleshooting techniques for various systems.

Mabalacat City College 2020-Present

Bachelor of Science in Information Technology (BSIT) Senior High School(ICT) 2018-2020

Children Of Fatima School INC.

Handled cash and operated POS systems for sales transactions Handled drive-thru or front counter services during peak hours Participated in the Special Program for Employment of Students

(SPES) under DOLE

Google Admin Console

Technical Training 2025

Introduction To

Cybersecurity 2024

Jollibee Dau 1 2022

Mabalacat City, Pampanga

Service Crew

Communicating clearly with customers ensures smooth service. Maintaining cleanliness in your station keeps the environment safe and hygienic.

Contact this candidate