Customer Service Supply Chain

BASU DEV REGMI

Location: **** Noahblomquist Way, Rancho Cordova, CA 95670

Email: **********@*****.*** Phone: 916-***-****

PROFESSIONAL SUMMARY

Detail-oriented professional with extensive experience in supply chain operations, customer service, and security management. Highly adaptable with a proven track record in diverse industries, including healthcare, government, and private sectors. Certified Nurse Assistant (CNA) in California with hands-on experience in caregiving and patient care. Proficient in warehouse operations, hazardous material handling, and ensuring customer satisfaction.Legal U.S.resident since 2018, U.S. Citizen, with multilingual proficiency in English, Hindi, Nepali, and Fijian. KEY SKILLS

• Certified Nurse Assistant (CNA) BLS, CPR, and First Aid Certified

• Patient Care: Bathing, Dressing, Grooming, and Emotional Support

• Meal Preparation and Dietary Management

• Mobility Assistance and Health Monitoring

• Supply Chain Operations and Procurement Processes

• Hazardous Materials Handling Warehouse Operations

• Transportation Management and Logistics

• Security Protocols and Safety Management

• Customer Service Excellence

WORK EXPERIENCE

1.Certified Nurse Assistant (CNA)—Mission Carmichael HealthCare Center— Carmichael, CA. —(December 2024 – Present)

• Assist residents with personal care, including bathing, grooming, and mobility assistance.

• Monitor and record patients’ vital signs and health conditions.

• Collaborate with nursing teams to provide compassionate, individualized care.

• Maintain a safe, clean environment in compliance with healthcare standards. 2.Supply Specialist-Army National Guard- Vallejo, CA—(February 2022 – Present)

• Manage supply chain operations, inventory control, and distribution of military supplies.

• Ensure proper handling of hazardous materials in compliance with regulations.

• Support logistics and transportation management for unit operations. 3.Security Officer—Securitas Security Services USA – Sacramento, CA—(May 2020 – December 2024)

• Monitored security operations and ensured compliance with safety protocols.

• Collaborated with law enforcement and emergency services during incidents.

• Conducted inspections to uphold safety standards. 4.Customer Service Representative

Chevron Station – San Jose, CA

May 2019 – May 2020

• Delivered excellent customer service and managed transactions efficiently.

• Assisted with inventory management and ensured cleanliness of the facility. 5.Customer Service Representative

West Co Convenience (76 Gas Station) – Sunnyvale, CA January 2020 – December 2020

• Handled customer inquiries, processed transactions, and resolved complaints.

• Supported inventory control and restocking operations. 6.Caregiver

Sunaulo Nepal – Kathmandu, Nepal

June 2014 – May 2016

• Provided compassionate care to elderly and disabled individuals.

• Assisted with hygiene, meal preparation, and medication administration.

• Offered companionship and emotional support to clients. 7.Prep Cook

Taro Inc. – San Jose, CA

October 2018 – May 2019

• Prepared ingredients and supported chefs in meal preparation.

• Ensured compliance with food safety and sanitation guidelines. 8.Customer Service Representative/Manager

Subway – Pacifica, CA

September 2022 – January 2023

• Managed operations, supervised staff, and handled customer inquiries.

• Implemented strategies to improve store performance and customer satisfaction. 9.City/Rural Carrier

United States Postal Service (USPS) – Sacramento, CA December 2023 – March 2024

• Delivered mail and packages to urban and rural areas.

• Assisted customers with postal services and inquiries. EDUCATION & TRAINING

Certified Nursing Assistant (CNA) Course

Center Pointe Learning School – Sacramento, CA Completed: October 2024 Basic Life Support (BLS), CPR, and First Aid Training American Heart Association – Sacramento, CA Completed: January 2025 High School Diploma

De Anza College – Cupertino, CA Completed: December 2021 Bachelor of Arts in Anthropology

Tribhuvan University – Kathmandu, Nepal Completed: July 2012 CERTIFICATIONS

• Certified Nurse Assistant (CNA) – California

• Basic Life Support (BLS), CPR, and First Aid – American Heart Association LANGUAGES

• Nepali: Native/Bilingual

• Hindi: Full Professional Proficiency

• Fijian: Full Professional Proficiency

• English: Professional Working Proficiency

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