Customer Service Data Entry
Resume:
CUSTOMER SERVICE PROFESSIONAL
CONTACT
Myrtle Beach, SC 29588
**********@*****.***
WWW.LINKEDIN.COM/IN/HLARSEN926
PROFILE
Experienced and Hardworking Administrative Professional with a proven track record in exceeding Sales Quotas and Client Satisfaction. I thoroughly enjoy overseeing accounts through Customer Relationship Management and Administrative Support using management skills honed through my accumulated work experience within various Service industries. I’ve skillfully managed multiple accounts and excel in demanding environments, achieving notable customer satisfaction and operation efficiency through expert data entry and dispute resolution.
EDUCATION
AA-SCIENCE • OCT 2024
Hospitality & Tourism Mgmt.
Trident Technical College, SC
KEY SKILLS
Microsoft Office Suite (certified)
QuickBooks Desktop/Pro
Google Docs, Drive
Quality Customer Service
Collaborator
Excellent Communicator
Positive Attitude
Meticulous
INTERESTS
Organization/ DIY / Crafts
Music /Art / Travel
Human, Animal Rights
Environmental Conservation
REFERENCES
*Available upon request
LINKS
• My LinkedIn Link
• My Calendly Link
EXPERIENCE
CUSTOMER SERVICE REP • MYRTLE BEACH, SC
Etcetera International, Inc. JAN 2022 – JAN 2024
Managed all (B2B) hospitality accounts.
Accounts Receivable
QuickBooks & Web Order Processing
Heavy Data Entry & Sales Report Generation
Updated Company Website w/ Inventory codes/pricing (WooCommerce)
Maintained Positive Client & Vendor Relationships
Researched Manufacturers (local & international)
Installed ‘home-packages’ into VRBO/Airbnb Properties
Inventory Management
REMOTE AUTOMOTIVE CHAT AGENT * TROY, MI
Dynamic BDC / Edmunds.com FEB 2017-JAN 2023
Answered multiple incoming chats/inquiries simultaneously.
Exceeded all mandatory company Sales Quotas & QA Goals
Educated customers on dealership promos, vehicle details.
Provided Carfax reports and VIN#’s as requested.
Turned soft leads into hot leads; arranged test drives.
Created car rental reservations though Enterprise portal.
Recorded all interactions accurately into coordinating CRM. LEAD PROCUREMENT AGENT • MYRTLE BEACH, SC
Hospitality Direct, LLC. JUNE 2014-FEB 2017
Researched approved FF&E for Chain Hotels (i.e.: IHG, Choice).
Created Requests for Quotes, Proposals, reviewed Bid Forms.
Coordinated with internal depts. (i.e.: Rendering, Warehouse and CPA) to ensure strict project terms adherence.
Established strong relationships with manufacturer reps, logistic managers and contractors to gain best product pricing, quality, delivery and installation of FF&E.
Contact this candidate