Customer Service Representative

GERVAIS NOSSA

Customer Service Representative/Sales

Calgary, AB 587-***-**** ************@*****.*** Professional Summary

Enthusiastic, dedicated and compassionate Bilingual professional with experience in Teaching and surveying bringing over 8 years of diverse teaching and tutoring experience into Customer Service and sales. Extensive experience in curriculum development and student advising & engagement, seeking to foster holistic student growth and academic excellence. Passionate about helping students understand the complex dynamics of Maths and Science in a way that is both informative and interesting. With efficiency & great adaptability in application of energy and knowledge toward optimizing processes, I am committed to delivering exceptional Customer Service and Advising to both French & English-speaking clients and making a positive impact. Highlight of Skills

• Active listening and Empathy: Sensitive to Clients needs and concerns, built lasting customer relationships with both students and parents as a teacher.

• Problem-solving skills: Demonstrated ability to identify Students needs, address concerns, and resolve issues effectively to ensure understanding and satisfaction.

• Adaptability & creativity: Extensive experience working in different situations and teaching settings, whether in traditional classroom or Home with students (Individual tutoring) and quickly adapted to new ways of doing things.

• Team Collaboration: Contributed to seamless concerns resolution while having a positive attitude and a collaborative approach with colleagues to achieve team goals. Worked in a team of more than 30 people.

• Effective Communication & language skills: Demonstrated exceptional verbal and written communication abilities in both French & English, ensuring a clear understanding.

• Technology Proficiency: Proficient in using MS Office, and CRM systems to streamline processes and enhance the customer experience.

• Time Management and Prioritization: Proficient in managing time effectively and prioritizing tasks, ability to handle multiple responsibilities simultaneously while maintaining a high level of attention to detail, discretion and quality of service. Work Experience

Technical Agent August 2022 to April 2025

Togo Revenue Office (OTR) – Lomé, Togo (West- Africa)

• Verified data and calculations and recorded results of surveys.

• Calculated the measurements of sites and prepared reports on Lands and properties measurements.

• Researched legal documents, survey records, and land titles to clarify information about property measurements and specifications.

Survey Agent December 2020 to August 2022

Statistics Study Services at the West Africa Central Bank (BCEAO) – Lomé, Togo (West- Africa)

• Collected survey data from selected companies and Organizations

• Checked consistency of data collected and recorded data.

• Provided information and prepared reports for the preparation of business situation monitoring notes.

Mathematics Teacher September 2015 to December 2020 Complexe Scolaire la REVELATION – Lomé, Togo (West- Africa)

• Enhanced student learning by optimizing a wide range of instructional approaches for diverse math classes and innovative classroom activities to achieve instructional goals.

• Observed and evaluated students’ performance, behavior, social development by administering and graded quizzes and exams to track student progress.

• Facilitated favorable learning environment to keep students motivated and driven by own successes and accomplishments.

• Demonstrated mathematical concepts in relatable ways and with numerous real-world examples.

• Collaborated with colleagues on curriculum development, departmental initiatives and initiated correspondence with parents regarding student progress in mathematics.

• Implemented innovative teaching techniques to clarify difficult mathematical concepts. Education & Professional Development

Bachelor’s degree (B.Sc. in Mathematics) Aug 2015

University of Lomé - Lomé, Togo (West- Africa)

Baptist World Alliance Horizons Jan 2025

Training for Children and Youth Ministry Leaders

IFEG-ECOLE ENTREPRISE, Lomé-Togo, Sept. 2018

Training on Entrepreneurship

Community Service & Volunteer Work

Peace Officer, Togo 2020 Presidential Elections CACIT -TOGO - (Collective of Associations Fighting against Impunity in Togo), Lomé-TOGO

Staff member, Guinos Foundation (Institution of Promotion of the Bible Study)

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