Customer Service Specimen Processing

SHENIKA JONES

**** ***** **, ****** ****, Missouri 64133 C: 816-***-**** ****************@*****.*** Professional Summary

Medical laboratory; professionally skilled at precise documentation, isolating bacteria and processing and handling clinical specimens.

Core Qualifications

Sample checking Qualified in specimen collection/processing Complex problem solver Quality control procedures

Experience

Children’s Mercy Hospital, Kansas City, Missouri 11/29/2021 - Lab Technician II Present

● Specimen handling and distribution

● Use of Information Systems

● Customer service to internal and external customers in accordance with CMH shared values and service excellence programs

● Performance of waived to moderate complexity testing and reporting; and/or specimen processing and preparation under appropriate supervision, following in-depth training and competency assessment procedures (as assigned).

● Maintains general operations of the laboratory & performs quality assurance activities University of Kansas Medical Center, Kansas City, Kansas Specimen Processing Technician (Microbiology)

● Specimen processing of samples received daily.

● Release orders out of HIS

● Receive specimen samples in LIS

● Aliquot samples for testing

● Perform pre-analytic functions

● Provides customer service to internal and external customers 11/2020 –

08/2021

Research Medical Center, Kansas City, Missouri 06/2019 – Research Assistant 11/2020

• Clinical Trials - collects, reports and analyzes data of scientific studies by examining subjects related to treatment of specific medical condition

• Aliquot blood samples for testing Specimen Processing

• Ship samples to various sponsors

Lab Corp (Formerly Physician Reference Laboratory), Kansas City, Missouri Specimen Processor

● Order Entry

● Aliquot blood samples for testing

● Drug Screens

● Verify patient information and testing ordered by Physician Clinical Trials

● Provides customer service to internal and external customers Referral testing orders

07/2014 -

05/2019

Aerotek (Quest Diagnostic), Kansas City, Missouri

Specimen Processor

● Processed urine, oral and hair samples for various companies

● Ordered drug test

● Aliquot oral samples

● Sorted samples when received by mail

09/2013

-01/2014

Lab Corp, Kansas City, Missouri

10/2007 -

06/2013

Specimen Processor

• Received and verified patient's information on specimens matches information on test requisitions.

• Ordered tests requested by physicians and poured off body fluid specimens for multiple tests to be processed.

• Occasionally verified any questionable tests ordered by a physician. Sorted and distributed work assignments to existing and new team members

• Performed billing duties and other job functions as needed Education

Certified Nurse Assistant, Kansas City, Missouri 2007 Penn Valley Community College, Kansas City, Missouri Certified Phlebotomist Technician, Kansas City, Missouri 2023 Kansas City School of Phlebotomy, Kansas City, Missouri Professional Affiliations

DOLOCOIN Mentoring, LLC, Kansas City, Missouri

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