Customer Service Representative
Resume:
Keila Ackerman
Customer service representative with experience in sales and management.
Dallas, TX 75241
***************@*****.***
Friendly Sales Associate adept at working in diverse sales and customer service environments. Excelling at customer satisfaction and retention. Pre- and post-sales support. Flexible and hardworking in deadline-driven environments. Driven to exceed sales goals and build long term relationships with customers. Deliver positive experiences through high-quality customer care. Authorized to work in the US for any employer
Work Experience
Instacart Shopper/Driver
Instacart - Dallas, TX
December 2021 to Present
• shop and deliver online orders using a mobile device equipped with the Instacart App
• Provide excellent customer service by focusing on product quality and freshness, and substituting potential out-of-stock items while effectively communicating any necessary changes.
• Deliver high-quality products to customers in a safe, courteous, and timely manner.
• Review and verify invoices and purchase requests to ensure accuracy.
• Determine placement of merchandise by following safety and lifting protocols during deliveries.
• Current 5 star rating on over 300 deliveries.
Solar Appointment Setter
Solar America - Dallas, TX
June 2021 to June 2023
• Outbound warm and cold calling
• Prequalify potential buyers
• Appointment setting
• Educate and promote the benefits of solar energy
• Department trainer
Service Manager
Chipotle Mexican Grill - Atlanta, GA
January 2020 to May 2021
• Serving safe food that meets temperature standards.
• Creating an inviting in-restaurant and digital experience where guests look forward to coming back.
• Achieving excellent throughput, (the end result of making sure everything is in place to serve guests in a timely manner)
• Maintaining a clean and welcoming environment.
• Leading the shift and team as the senior manager on duty.
• Perform open and closing duties.
Medical Records Retrieval Specialist
Parameds - New York, NY
June 2019 to November 2019
• Fully remote temporary position as a medical records retrieval specialist. Call Center Representative
Jesma Marketing - Fort Worth, TX
2017 to 2018
• Setting customer appointments for solar installation. Kitchen Manager
Chipotle Mexican Grill - Hurst, TX
August 2014 to April 2016
• Managed kitchen crew
• Scheduling
• Inventory
• Performed open and closing duties.
Education
High School Diploma
Pacific High School
2012
Skills
• Customer Service
• Fluent Spanish
• Multi-task
• Kitchen Management Experience
• Sales Support
• Records Management
• Spanish
• Bilingual
• CRM software
Contact this candidate