General Manager Business Operations
Resume:
FAYSSAL CHERIF BEMMOUSSA
PERSONAL DETAILS
Nationality : Algerian
DOB : 27 April 1984
Height : 175 CM
Languages:
Arabic – Mother Tongue
French - Fluent
Italian - Fluent
English – Good
Address
Kiffane Central 624,
Tlemcen, Algeria
Mobile Phone:
Email:
****************@*****.***
Committed to understanding customers’ needs and providing superior guest experience. Backed by more professional experience, I am confident to excel a broad range of operations while achieving unparalleled customer services and satisfaction.
WORK EXPERIENCE
June 2012 to Date General Manager
Milano Gelato & Drinks
TLEMCEN, ALGERIA
Overseeing daily business operations
Developing and implementing group strategies
Training low level manager and staff
Creating and managing budgets
Improving revenues
Hiring employees
Evaluating performance and productivity
Analyzing accounting and financial data
Researching and identifying growth opportunities
Generating reports and giving presentations
January 2011 to June 2012 Commercial Sales Agent
KYRBI
MILANO, ITALY
Manage a large amount of incoming phones calls
Generate sales leads
Identify and assess customers’ needs to achieve complete satisfaction
Build sustainable relationship and trust with customers’ accounts through open and interactive communication
Provide exact and complete information by using the right methods
Meet personal and customers’ service team sales targets
Handle customers’ complains and provide appropriate solution and alternatives within the time limit, and follow up to ensure solution January 2010 December 2011 BARISTA
DSEO
MILANO, ITALY
Preparing and serving hot and cold drinks such as coffee, tea, and artisanship specialty beverages.
Cleaning and sanitizing work areas, utensils and equipment
Cleaning service and seating areas
Describing menu items and suggesting products to customers
Serving customers and taking orders
Ordering, receiving and distributing stock supplies
Receiving and processing customer payments
2008 Commercial Agent
Enel gas company
MILANO, ITALY
Marketing for the company
Contracts’ dealership
FAYSSAL CHERIF BEMMOUSSA
2007 Commercial Agent
Sorgenia gas company
PESCRARA, ITALY
Marketing for the company
Contracts’ dealership
2006 Receptionist
Serena Majestic Hotel
PESCARA, ITALY
Customer service
Hotel data management
OTHER EXPERIENCE
August – September 2022 Airline English
Intensified training about communication English, and the terminology related
. to airlines through private sessions.
EDUCATION
2006 - 2009 BACHELOR OF ECONOMY, GABRIELE
DANNUZZIO UNIVERSITY, ITALY
CERTIFICATES
2020 Certificate of pastry artisanship – PREGEL, PARIS, FRANCE
2007 Certificate of ice cream artisanship – CARPIGIANI UNIVERSITY, BOLOGNA, ITALY
2005 Certificate of senior technician in agronomy - IPSAA, PESCARA, ITALY
2001 Certificate of Italian language fluency B2 level – ITALIAN CULTURAL CENTRE, ALGIERS
2000 Certificate of computer office automation – IBN SINA CENTRE, TLEMCEN, ALGERIA
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