Systems Engineer Data Center

Gopi K Mokurala

Gopi K Mokurala

mail: **********@*****.***

cell: 614-***-****

www.linkedin.com/in/gopi-k-mokurala-ab60a2117

Employment History

IT Consultant with 20+ years of experience specializing in Windows Server (2012/2012R2/2016/2019/2022), Linux, VMware (ESXi 8.X), and Hyper-V (2016/2019/2022), with a focus on cloud strategies using Microsoft Azure.

Installed, configured, and troubleshot VMware ESX (6.5/7.0/8.0), vSphere (8), and VCenter servers, including VM configuration and migration across various VMware environments.

Managed web-scale services on Microsoft Azure, demonstrating hands-on experience in Azure development, including web applications, App Services, Azure Storage, Azure SQL Database, and Azure Active Directory.

Expertise in Azure Cloud Services (PaaS & IaaS), encompassing Application Insights, Document DB, IoT, Azure Monitoring, and Key Vault.

Led the implementation of SCCM infrastructure, including site configuration, client deployment, and integration with existing IT systems to enhance overall efficiency.

Configured and maintained SCCM environments, ensuring optimal performance and reliability through regular updates, patches, and health checks.

Oversaw device enrollment and compliance for Windows, macOS, iOS, and Android devices utilizing Microsoft Intune.

Managed Windows Autopilot and Hybrid Autopilot deployments, including profile creation and automated provisioning processes.

Implemented hosting plans for Azure Infrastructure, deploying workloads on Azure VMs and Azure Virtual Desktops

(WVD).

Implemented Microsoft 365 and Azure Active Directory (AAD) for single sign-on (SSO), authentication, authorization, and Azure Role-Based Access Control (RBAC).

Automated processes using PowerShell/PowerCLI scripting, enhancing operational efficiency.

Experienced with Active Directory, GPOs, DNS, DHCP, and IIS, ensuring robust network infrastructure management.

Utilized BMC Remedy System/ServiceNow for incident, change, and problem management, improving service delivery.

Performed physical to virtual (P2V) migrations using VMware Converter and PlateSpin tools, ensuring seamless transitions.

Decommissioned legacy Windows servers (2003/2008) post-migration to Windows Server 2012/2016/2019, modernizing infrastructure.

Managed patch management and server upgrades using SCCM, HP Opsware, and WSUS tools to maintain system integrity.

In-depth knowledge of network monitoring tools such as SolarWinds, Wireshark, enhancing performance monitoring.

Hands-on experience with Citrix XenServer, XenDesktop, and XenApp, providing virtualization solutions.

Worked with HP, DELL and Cisco UCS server blades in VMware ESX deployments, optimizing hardware utilization.

Participated in on-call rotation for production support, strictly adhering to SLA requirements.

Demonstrated strong problem-solving skills and a solid understanding of ITIL processes. Education:

Masters : MCA (Master of Computer Applications) - IGNOU – 2002. Bachelors : B.Sc ( Computer Science) – Osmania University – 1998. Certifications:

AZ-104 – Microsoft Certified: Azure Administrator Associate VCP - VMware Certified Professional - 825352234

MCSA – Microsoft Certified Solutions Associate - F599-6585 CCNA - CISCO Certified Network Associate

MCP – Microsoft Certified Professional – E558-5317 MS – Microsoft Specialist - E545-4517

Gopi K Mokurala

Professional Experience:

DC Water (State Project), Washington, DC

Sr. Windows/VMware Engineer Nov 2017 – Present

Lead the administration and operational support for a hybrid cloud infrastructure comprising VMware, Hyper-V, Windows Servers, and Microsoft Azure services.

Engineered and maintained highly available VMware vSphere environments, ensuring 99.9% uptime for critical applications and services.

Designed, deployed, and optimized Azure Virtual Machines, Storage Accounts, Virtual Networks, and automated deployments using PowerShell scripting.

Developed robust disaster recovery strategies leveraging Azure Backup and Site Recovery tools.

Implemented and managed Intune MDM/MAM to streamline device enrollment, compliance policies, and mobile security across Windows, macOS, iOS, and Android platforms.

Successfully migrated on-premises Exchange to Office 365, managing hybrid identities through Azure AD Connect and synchronizing directories.

Conducted regular security assessments, patching, and compliance audits across endpoints and servers, improving vulnerability management by 35%.

Managed software deployment and patch management using SCCM, ensuring timely updates and compliance across the organization. Automated operating system deployment and inventory management through SCCM, streamlining imaging processes and maintaining accurate asset records. Provided technical support and troubleshooting for SCCM- related issues, enhancing operational efficiency and minimizing disruption to end-users.

Integrated Microsoft Defender for Endpoint with Intune, creating a unified security management platform for mobile and desktop endpoints.

Provided technical leadership for device lifecycle management using Windows Autopilot and Hybrid Azure AD Join deployments.

Created and deployed complex SCCM collections, software packages, and OSD task sequences, significantly improving software delivery efficiency.

Collaborated with cross-functional teams (Security, Networking, App Support) to ensure seamless cloud adoption and IT service continuity.

City of Santa Clara (State Project), Santa Clara, CA Windows/VMware Consultant Dec 2016 – Nov 2017

Delivered full lifecycle management for Active Directory, DNS, DHCP environments, enhancing user authentication, authorization, and service availability.

Spearheaded the design and development of cloud infrastructure on AWS, including EC2, S3, RDS, and VPC security group configurations.

Orchestrated security hardening initiatives by implementing AWS MFA, minimizing risks from unauthorized access by 40%.

Upgraded VMware vSphere environments from ESXi 5.5 to 6.0, improving system performance and security.

Migrated vCenter Server to VCSA, reducing management overhead and licensing costs.

Led patch management across Windows infrastructure using WSUS and SCCM, ensuring compliance with industry standards.

Installed and configured IIS web servers, SSL certificates, and load-balanced application deployments in coordination with development teams.

Advocated for and implemented centralized log monitoring via SolarWinds LEM, enhancing incident response times and root cause analysis.

Gopi K Mokurala

Omnicare, a CVS Health Company, Dublin, OH

Windows/VMware Consultant Mar 2016 – Nov 2016

Directed critical Data Center consolidation and migration initiatives, moving legacy systems to VMware environments using P2V and V2V techniques.

Managed patching and vulnerability mitigation programs utilizing Qualys and MBSA, enhancing system security posture.

Developed and maintained automation scripts to monitor system health and automate backup routines, increasing operational efficiency.

Worked closely with Infrastructure Architects and Application SMEs to align technical solutions with business needs and SLAs.

Provided advanced support for Citrix environments, enhancing virtual desktop infrastructure (VDI) performance and availability.

Maintained strict compliance with security and regulatory standards through regular audit support and incident remediation.

Convergys Corporation, Jacksonville, FL

Operating System Engineer III Apr 2008 – Feb 2016

Managed enterprise VMware environments consisting of over 500+ servers; created and optimized VMware clusters, HA/DRS settings, and data-stores.

Led remote location server virtualization projects, significantly reducing physical server footprints and operating costs.

Implemented and maintained HP Proliant Blade and Rack Servers, ensuring high availability and performance for mission-critical applications.

Collaborated with Security Teams to enforce PCI-DSS compliance standards across Windows and VMware environments.

Led Patch Management initiatives, deploying monthly security patches using SCCM, WSUS, and HP Opsware with minimal business disruption.

Developed disaster recovery strategies, participated in regular DR drills, and coordinated cross-team recovery efforts.

Delivered training sessions and mentorship for junior engineers, improving overall team technical capability. Waterways Shipping LLC, Dubai, UAE

IT Engineer Nov 2003 – Oct 2007

Designed and deployed LAN/WAN infrastructure supporting regional and international shipping operations across Asia and the Middle East.

Installed and administered Windows NT/2000/2003 Servers, Active Directory, DHCP, DNS, and File/Print services for 100+ users.

Configured Internet connectivity and corporate email systems, improving inter-office communication and operational productivity.

Supported office-wide PC deployments, upgrades, and repairs, providing responsive end-user support and system maintenance.

Key Projects

Remote File Server Migration

Virtualization of Remote Servers

Migration to Symantec Endpoint Protection

Domain Controller Upgrades from 2003 to 2012

On-Premises to Azure Cloud Migration

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