Communications, Creative, Design, Artist, Coordinator

MONICA CORDERO

******************@*****.*** – 954-***-**** –

https://profile.indeed.com/?hl=en_US&co=US&from=gnav-compui PROFESSIONAL SUMMARY

Dynamic communicator with over six years of experience in customer engagement, training, and instructional roles across service, healthcare, and education industries. Adept at crafting clear messages, leading interactive training sessions, and fostering collaboration in diverse environments. Passionate about dependable audience engagement, media communication, and delivering compelling content that enhances customer experience, learning, and organizational goals.

PROFESSIONAL EXPERIENCE

Martial Arts Instructor 10/2023 – Present

Vice City Striking, UFC FIT – Miami, Fl, Pembroke Pines, Fl

• Deliver engaging instruction on martial arts techniques and philosophies, ensuring clarity and accessibility for diverse learners.

• Foster a supportive environment that promotes discipline, focus, and confidence through effective verbal and nonverbal communication.

• Develop structured lesson plans and provide tailored feedback to enhance student progress.

• Coordinate class schedules, manage student inquiries, and promote programs through digital communication channels.

Behavioral Health Technician 01/2022 – 08/2023

Nicklaus Children’s Hospital – Miami, FL

• Communicated effectively with patients, families, and healthcare teams to support treatment plans and behavioral interventions.

• Documented and reported patient progress with precise written communication, ensuring accuracy in medical records.

• Utilized crisis communication techniques to de-escalate challenging situations and foster a therapeutic environment.

• Led patient group activities, promoting engagement and positive social interactions. Barista Shift Supervisor 10/2023 – 04/2024

Starbucks – South Florida, FL

• Trained and coached employees in customer service excellence, product knowledge, and operational efficiency.

• Enhanced team communication, implementing feedback loops to improve collaboration and store performance.

• Managed digital and in-person customer interactions, resolving inquiries with professionalism and clarity.

• Led internal sustainability campaigns, including a waste reduction initiative that cut store waste by 50%.

Barista Shift Supervisor 03/2019 – 08/2021

Starbucks – South Florida, FL

• Provided clear, engaging training to new employees, improving onboarding efficiency and customer satisfaction.

• Created internal communications for process improvements, streamlining daily operations.

• Spearheaded in-store promotions and marketing efforts, boosting customer engagement and brand loyalty.

• Developed inventory reports and financial summaries, ensuring accurate documentation and communication with management.

Instructor (Percussion & Music Education) 08/2018 – 12/2021 Pembroke Pines Charter High School, Charles W. Flanagan High School – Pembroke Pines, FL

• Designed and delivered instructional programs in music theory, performance, and technique for students of varying skill levels.

• Adapted communication styles to effectively engage students, fostering enthusiasm and participation.

• Developed educational materials, including lesson plans, practice guides, and performance assessments.

• Organized school-wide performances, coordinating logistics and promotional efforts to maximize audience engagement.

EDUCATION

Full Sail University (Online) – Winter Park, FL

Bachelor of Arts in Media Communications (Expected Graduation: October 2026)

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