Technical Support Administrative Assistant
Resume:
INNOCENT AINEBYOONA
Contact Information:
Email: ****.*******@*****.***
Phone: +256-*********
Date of Birth: 22nd February 1999
Location: Kampala, Uganda
Professional Summary: Highly motivated and detail-oriented IT professional with 2+ years of experience in digital communication, and administrative experience. Professional Experience:
Administrative Assistant, Watoto Childcare Ministries (Jan 2024 - Dec 2024)
Maintained contact lists and produced correspondence memos and letters
Prepared weekly, monthly, and quarterly reports
Developed and maintained filing systems and prepared meetings
Trace the whereabouts of sponsored individuals
Connect the sponsors to the sponsored individuals
Raise sponsors for the newly enrolled sponsored individuals
Maintain the existing sponsors
Respond to sponsor inquiries.
Admin Assistant and Fleet Manager, Double Q Limited (Jan 2023 - Oct 2023)
Managed company computer networks and provided technical support
Writing and preparing documents
Organizing files and keeping a record, both of virtual and paper documents
Taking memos and communicating with coworkers and customers by phone calls, email, and regular mail
Scheduling appointments
Arranging schedules for office workers
Welcoming office visitors
Managing stock
Ordering office supplies
Handling office equipment, such as fax machines, projectors
Preparing PowerPoint presentations
Network Administrator, StratcomIT Services (Jan 2021 - Jul 2022)
Managed network infrastructure and provided technical support
Handled field support calls, chats, emails, and other communications from customers
Configured and managed network peripherals and data entry systems Education:
Uganda Martyrs University (2018-2022)
Bachelor of Science in IT
Certificate in Networking
Certificate in Computer Hardware and Maintenance St Mark's College Namagoma (2013-2018)
Advanced Level Certificate (1st Grade)
Ordinary Level Certificate (2nd Grade)
Key Skills:
Digital communication tools (Microsoft Office Suite, Adobe Photoshop)
Content creation (Basic HTML and CSS)
Analytics and metrics analysis
Network administration (Windows, Linux)
Hardware maintenance and repair
Data entry management
Projects:
Leave Tracking Management System (Jan 2022 - Aug 2022)
Developed a system to track employee leaves
Interests:
Member, Uganda Wildlife Authority
References:
Namanya Richard, Head of IT and Insurance, Double Q Limited 070*******
Mac Stuart, CEO, Stratcom Computer Services
Kenneth Kafula, Administrator, Watoto Childcare Ministries 077*******
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