Customer Service United Arab

Ireneo Ballaran Leido Jr.

Mobile no.: +639*********

Email add: **********@*****.***

Work Experiences:

August 2022 - November 2024

Entertainment Attendant, Wavehouse Restaurant

Atlantis, The Palm

Dubai, United Arab Emirates

● In - charge of assisting guests from the bowling area.

● Giving procedures and rules for the guest playing bowling.

● In - charge of maintenance of the bowling and arcade area.

● Receiving goods and deliveries for the entertainment department.

● Assisting guests with ordering food and drinks in the bowling area.

● Redemption for the ticket prizes at the arcade area. 2016- 2022

Receptionist, Dolphin Bay

Atlantis, The Palm

Dubai, United Arab Emirates

Ticketing plaza agent, greeter, receptionist, orientation host, beach operations attendant, relief duty as Discovery Center agent, and laundry attendant, when required.

Greet guests and provide tours.

Check-in and assign guests to dolphin pods.

Supervision of beach areas during interactions and enforcing the policies and restrictions at all times in a clear and professional manner.

Provide world class service at the beach.

Check-in guest at the orientation theaters.

Distribution and collection of swim gear to guests.

Assisting guests with lockers.

Conduct Guest Exit Surveys.

Flexible and friendly approach to work. May be required on occasion to complete laundry duties based on operational demands.

Perform any and all tasks in a timely and professional manner as assigned by the supervisors that are necessary for the operations of Dolphin Bay.

Other assigned duties necessitated by operational demand both within Dolphin bay and if necessary, elsewhere in the resort should assistance be required. 2014- 2016

Water Park Ticketing Attendant

Atlantis, The Palm

Dubai, United Arab Emirates

● Conduct in person sales using galaxy ticketing software.

● Organize and distribute tickets.

● Describe venue layouts and sun lounge locations.

● Call customers to advice of event changes and/or cancellations; as may periodically be required.

● Respond to customer inquiries with accurate up-to-date information. ● Provide superior customer service.

● Maintain a current working knowledge of all events, services, and procedures by reviewing event information sheets and posted or verbal communication. ● Strong customer service skills with the ability to resolve customer conflicts, should they arise.

● Read, write and communicate effectively with co-workers and the general public. ● Deal professionally, courteously and tactfully with the public and coworkers. ● Flexibility to work on weekends and/or holidays when needed.

● Light administrative duties.

● Other duties as assigned.

Training Records

2017 Cross-Training (Bell Service Attendant)

Atlantis, The Palm

Dubai, United Arab Emirates

2016 ATLANTIS BRAND PROMISE

Atlantis, The Palm

Dubai, United Arab Emirates

2012 MANAGING CUSTOMER SERVICE SEMINAR

Emirates National Oil Company

Dubai, United Arab Emirates

2011 FIREFIGHTING TRAINING PROGRAM Emirates

National Oil Company

Dubai, United Arab Emirates

2010 BASIC FOOD HYGIENE TRAINING

Emirates National Oil Company

Dubai, United Arab Emirates

2010 NEW EMPLOYEE AND TRAINING PROGRAM

Emirates National Oil Company

Dubai, United Arab Emirates

Educational Background:

2004 – 2008 Bachelor of Science in Business Administration Major in Marketing Management

Polytechnic University of the Philippines

Sta. Mesa, Manila, Philippines

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