Senior Technical Program/Project Manager

• ********@*******.*** • 253-***-**** • US CITIZEN • WWW.LINKEDIN.COM/IN/DANIEL-HULL-63412A5

DANIEL HULL

I am a dynamic technology professional with extensive experience in the technology project management environment; specializing in leading complex, multi-disciplinary geo-diverse programs that drive business transformation, value, operational efficiency, and compliance. As an accomplished Process Improvement Mentor focusing on cost reduction, resource efficiency, and Lean Six Sigma results, I’ve used analytical methodologies to quantify process improvements and cost savings, resulting in millions of dollars of savings. Proven track record in applying structure to unstructured environments by balancing competing strategic and tactical priorities throughout the project lifecycle. Dedicated to process improvement, quality, cost reduction, and timely project delivery is unwavering while prioritizing the customer's needs. Possess a strong record of developing quality-driven, profitable teams by promoting trust, communication, and individual empowerment. Excelling in customer-facing roles, working with both internal stakeholders and external teams to ensure successful project delivery. Excellent organizational and people skills, with the ability work across the boundaries of stakeholders to set priorities, problem solve, and multitask in a dynamic, rapidly changing technology environment. Adept at working through ambiguity and complexity. EMPLOYMENT HISTORY

T-Mobile, USA Aug 2015 – Nov 2024

Senior Technical Project Manager

As Senior Technical Project Manager, played a vital role in managing various strategic initiatives for Engineering and Technology product releases, overseeing multiple concurrent projects with cross- functional teams and mentored various process improvement teams. My responsibilities included collaborating with stakeholders and technical teams, performing data analysis on process improvements that resulted in over $4 million in savings, and implementing Lean Six Sigma principles to enhance efficiency. Key projects involved deploying complex systems, automating tasks, improving workflows, and integrating standardized processes into the technology environment. Negotiated and coordinated Service Level Agreements, collaborated with an external vendor to implement new cellular products for T-Mobile, and managed the entire project lifecycle from initiation to end-of-life. Facilitated monthly reviews for new product initiatives and supported both Agile and Waterfall methodologies in delivering strategic projects.

Project highlights

Collaborated with internal organizations to evaluate Request For Proposal (RFP) for the development of a secure portal into the organization’s Marketplace that allowed the assignment and sourcing of necessary resources to validate applications developed for the network infrastructure.

Mentored a process improvement team to reduce service restoration cycle time resulting in ~$2M savings in the first year.

Worked and negotiated with a Business Sales team to establish standard Service Level Agreements to be incorporated into Business customer contracts and supported by Internal support organizations.

Integral team member of a proactive customer notification system. Analyzed data to determine viability of messages receipt and functionality.

Managed the initiative to enable 5G mmW and NR600 technology into the T-Mobile network. Worked with RAN Design and Engineering, Device Technology, Transport and Market teams.

Managed the initiative to enable production network readiness to launch Super Femto nationwide. The scope included working with all the cross functional teams of Engineering, IT, Marketing, Operations, Business Sales and Care/support organizations to get the end-to-end support system ready for the Enterprise 4G LTE CellSpot launch.

Managed the initiative to validate Carrier Aggregation feature on Nokia and Ericsson RAN with a Samsung handset.

Managed finalization of the project with Technical User Trials, vendor final releases and Operational acceptance. This product was first in the marketplace.

Managed the implementation of the LTE700 platform through the Lab validation and an expedited format configuration to the regional markets.

Managed the strategic initiative to validate 4x4 MIMO increased DL and UL to the User experience. Successfully launched on-time.

Alcatel-Lucent USA May 2004 - Jul 2015

Senior Program Manager – Program Advisor

Program Management Technical advisor involved in working with the Alcatel-Lucent project team and customer project team in answering technical questions, issues and design criteria activities necessary for a Small Cell Home Solution. Provided technical advice as well as expertise to systems development technical project groups. Coordinated technical discussions with Alcatel-Lucent and T- Mobile Design and Integration teams. Worked with Design and Integration engineers to ensure technical decisions conformed to the project requirements. Maintained strong relations with project team members and customer project team members to allow work streams to be focused and schedules maintained. Provided technical assistance when necessary. Senior Technical Program Manager (Oct 2013 – Oct 2014) Program Manager responsible for negotiating schedules, resources and activities necessary for a Small Cell Home Solution for the T-Mobile network. Coordinated the activities with both customer and Alcatel-Lucent (ALU) support organizations in the implementation of new Small Cell hardware and associated software. Maintained planning and delivery strategy throughout the project lifecycle. Served as primary project interface for scheduling and planning with the T-Mobile Project team and Engineering customer. Provided customer and internal status on Lab and Field schedules and identified risks that impacted schedules. Worked closely with the ALU Sales team to ensure proper contract execution. Worked closely with the ALU Global Technical Program Team, and other support groups to ensure quality deliveries and products were timely and fulfilled the requirements of the T- Mobile Network Small Cell Home Solution. Responsible for installation of hardware in T-Mobile data centers in support of Small Cell solutions. Planned, delivered and installed servers and necessary support equipment.

Senior Technical Project Manager (Dec 2007 - Oct 2013) Primary interface to T-Mobile Headquarters for national deployment activities and responsible for negotiating schedules, resources and planning activities necessary to consolidate a Major Wireless Customer network from 118 Next Generation call servers to 19 Advanced Telecommunication Computing Architecture servers. Successfully coordinated the activities with both customer and ALU support organizations in the implementation of new ATCAv2 hardware and associated software load. Maintained planning and delivery strategy throughout the project lifecycle. Served as primary Project Manager to the T-Mobile Project team and Engineering customer. Provided customer and internal status on field deployment and identified risks that may impact schedules. Collaborated with the Technical Program Team, Regional Project Managers, and other support groups to ensure quality deliveries and products were timely and fulfilled the requirements of the T-Mobile Network Consolidation project. Responsible for technical assistance and resource planning for the initial UMTS deployment within the TMO Network. Streamlined daily activity report process to ensure timely delivery and that it would not require sole ownership to perform. Assisted in the implementation and installation of LTE Lab for T-Mobile.

National Deployment Manager (May 2004 - Dec 2007)

Directed daily management of 4 Regional Project Managers, with emphasis on maintaining customer satisfaction with the integration of the Atrium product and increasing the forecasting and realization of revenue. Developed deployment process improvements that decreased implementation time from 18+ weeks to less than 10 weeks, with an increase in quality and customer satisfaction, resulting in an overall cost savings of $4M in 2 years.

SKILLS

• Project Management lifecycles – Agile/Hybrid/ Waterfall

• Wireless Technology/ Wireless Network Architecture

• ITIL

• Issue Tracking

• Data Analysis

• Configuration Management

• Root Cause Analysis

• Management communication

• Office365 (Word, Excel, PowerPoint, TEAMS, Visio)

• SharePoint

• Lean Six Sigma

• SDLC Methodology

• CMMC

• Sarbanes-Oxley (SOx)

Management areas of expertise:

• Customer Facing

• Operations

• Risk Management

• Total Quality

• Engineering

• Contract

• Production

• Facilities

• IP Network

• Personnel

• 3rd Party Vendor

EDUCATION

Bachelor of Technology, Electronic Technology Major, Business Minor Montana State University – Northern Havre, MT

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