Customer Service Copy Editing
Resume:
Tony Jackson
Customer Service escalation supervisor - DUKE ENERGY
Stockbridge, GA 30281
***************@*****.***
To obtain part time position in customer service
#readytowork
Authorized to work in the US for any employer
Work Experience
Customer Service escalation supervisor
DUKE ENERGY
April 2014 to Present
Answer customer's calls regarding billing inquiries for existing service and process new service requests. Process connect and re-connect requests for service. Process trouble reports and route to technicians. Explain company policies, procedures and government regulations as they relate to customer billing and service. Handle escalation calls from other agents to assist and resolve customer's concerns/requests. Voice production actor, phone greetings
JACKSON VOICE PRODUCTION
March 2012 to Present
copy editing and production.
Video Production. Copy writing.
Weather Broadcast meteorologist
THE WEATHER CHANNEL
May 2005 to March 2012
Traffic reporter, WVEE V103, South 107 and WAOK
METRO NETWORK
January 2000 to May 2005
TV Traffic Reporter, WXIA, 11 Alive
Traffic reporter
March 1996 to December 2000
for WVEE V103
Morning Show Host
WAMJ, MAGIC - Atlanta, GA
February 1995 to February 1996
Local news reporter
Morning Show Host/Assistant Production Director
KJMS, SMOOTH - Memphis, TN
October 1994 to December 1995
Sports Reporter
Morning Show Host
1993 to 1995
Maintained highest rating of 5.2. Held the most listened to weekend air shift from 12:00 noon to 4:00 pm. WALR, KISS - Atlanta, GA
October 1989 to October 1994
Afternoon Drive Host
1989 to 1993
Maintained top ratings for 4 years
Education
Bachelor's in Communications,Radio,TV,Journalism
Rust College - Holly Springs, MS
February 1981 to April 1985
Skills
• Customer Service (10+ years)
• Customer Service (10+ years)
• Copy Editing
• English
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