Customer Service Microsoft Office
Resume:
S K I L L S
Microsoft Office
Excel, PowerPoint, Access
Demonstrated leadership
skills, Multitasking skills
Ability to build and sustain
trust relationships, Highly
disciplined and able to follow
instructions
Customer Service, Phone
Operations
Upselling
Attentiveness, Quick Learning
Ability
Employee Scheduling
Inventory Management
Cash Register
Languages: English, Punjabi,
Hindi
Navleen Kaur
S U M M A RY
I am an experienced, versatile, and results-oriented professional Customer Service with proven expertise in microsoft office (2007/2010/2013, 2016) word, excel, powerpoint, access, demonstrated leadership skills,, and ability to build and sustain trust relationships, highly disciplined and able to follow instructions. A collaborative individual, I successfully lead others by sharing knowledge, using effective communication strategies, and fostering a team-oriented culture. To secure a challenging position, gain experience and contribute to the success of the Organisation.
W O R K E X P E R I E N C E
Customer Service Jun 2024 - Present
Fun Park Grande prairie, Alberta
Operate cash register.
Monitor the park’s activities to ensure adherence to rules and safety. Ensure to verify, collect, or punch tickets before admitting guests. Established key performance indicators for the customer service department and regularly tracked metrics to ensure continuous improvement.
Successfully upsold premium services to customers, contributing to increased revenue generation.
Implemented a new customer service strategy that improved customer satisfaction. Supervisor Mar 2022 - Jun 2024
Tim Hortons Grande prairie, Alberta
Led a team of 15 employees to achieve an increase in productivity within 6 months, contributing to meeting companies'production goals.
Resolved customer complaints effectively, improving overall customer retention. Monitored and evaluated staff performance, provided learning or coaching opportunities, and executed corrective actions.
Conducted regular performance reviews and provided constructive feedback. Assisted and performed all supervisory activities, including Cash control, training subordinates, mentoring, making floor plans, reviewing staff performance, investigating, and resolving complaints.
Volume counter Apr 2024 - Apr 2024
Canada Post Grande prairie, Alberta
Assist in preparing offices for a volume count.
Complete Letter Carrier Route sampling forms, obtaining the information from letter carriers. Count letter mail and oversized mail in letter carrier cases on a block basis and record the total. Team member Apr 2021 - Mar 2022
Kfc Chicken Edmonton, AB
C O N TACT
**************@*****.***
Edmonton, AB, T6T 0S6
Led a high-performing team in delivering exceptional customer service resulting in an increase in customer satisfaction scores.
Enhanced operational efficiency through streamlined procedures and staff training initiatives. Collaborated with cross-functional teams to launch new menu items, contributing to an increase in overall sales.
Demonstrated exceptional time management skills to ensure timely order fulfillment and minimize customer wait times.
Security Guard Aug 2020 - Mar 2021
Guardium Grande prairie, Alberta
Maintained organizational stability and reputation by complying with legal requirements. Completed reports by recording observations, information, occurrences and surveillance activities, interviewing witnesses and obtaining signatures. Answered alarms, assisting and responding immediately to law enforcement or central security and detailing a basic patrol plan with assigned site recommendations. Displayed a remarkable ability to understand and follow safety procedures. Coordinated and dispatched small group security teams as needed. Secured the premises and personnel by patrolling the property, monitoring surveillance equipment and inspecting buildings, equipment and access points and permitting entry. E D U C ATION
Accounting Technician: Accounting Jan 2021
Norquest College, Edmonton, AB
Certificate: Computer and Accounts Aug 2019
Basic Computer and Accounts Certificate, punjab
High School Diploma: Accounts, business and economics Mar 2018 High School, punjab
L A N G U A G E S
English
Punjabi
Hindi
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