Customer Service

Alyssa Robinson

Miami, FL 786-***-**** *.***********@*****.***

Clinical Medical Assistant student expected to graduate by March 2025 with 4 years of professional experience in customer service, sales strategies, and workforce management. Experienced in assisting with physical, pediatric, and eye exams; and taking medical histories, vital signs, and EKGs. Instrumental in maintaining medical records, managing medical billing and insurance authorizations, scheduling patient appointments and procedures, and conducting medical office finances. Possess thorough knowledge of anatomy and physiology, medical terminology, infection control, nutrition, medical ethics, cardiology, disease states, and minor in-office surgery procedures. CORE COMPETENCIES

Phlebotomy: Venipuncture, Capillary Blood Collection, Specimen Preparation & Infection Control Medical: Ultrasounds, Injections, Fluid Aspiration, Cannulation, Catheterization, Patient Care, EMR Soft Skills: Customer Service, Building Rapport, Problem Solving, Detail-oriented professionalism, Empathetic leadership, and Adaptable communicator

PROFESSIONAL EXPERIENCE

Survival Miami Miami, FL Jun, 2021 - Current

Assistant Store Manager

● Resolved customer complaints with empathy and professionalism

● Oversaw daily store opening and closing procedures

● Assigned tasks leveraging team member strengths effectively

● Provided leadership and mentoring to enhance team performance

● Implemented strategies that significantly increased business success

● Monitored inventory levels and reordered stock as necessary

● Trained new employees on store policies and customer service CHAMPS Miami, FL Jul, 2021 - Dec, 2021

Sales Lead Keyholder

● Created weekly work schedules for staff efficiency

● Accurately recorded daily sales transactions for reporting

● Managed store opening and closing responsibilities

● Resolved employee issues and conflicts to maintain morale

● Ensured store security at opening and closing times

● Conducted regular staff meetings to discuss sales targets

● Maintained visual merchandising according to brand guidelines Footaction USA Miami, FL Jan, 2021 - Jul, 2021 Sales Associate

● Assisted customers with product selection and recommendations

● Managed weekly stock rotation to maintain inventory accuracy

● Guided customers to products meeting their needs

● Created positive customer interactions at first contact

● Collaborated with sales team to meet targets

● Handled customer transactions at the point of sale

● Organized store displays for promotional events

EDUCATION/CERTIFICATIONS

Clinical Medical Assistant Stepful National HealthCareer Association 2025 Associate of Science in Health Sciences Miami Dade College Miami, FL EXPECTED 2026 High School Diploma Coral Reef Senior High School Miami, FL 2022 Basic Life Support Certification American Heart Association Miami, FL 2024 Certified Medical Administrative Assistant National Heart Association Miami, FL 2021

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