Application Development Information Technology

Khushbu Chhablani

**************@*****.***

ServiceNow Architect

PROFESSIONAL SUMMARY

Certified ServiceNow, competent professional with 14+ years of IT experience including 10+ years of extensive experience in ServiceNow working with different modules such as ITSM, HRSD, ITOM, ITBM, SLM, SAM, HAM, VR, SIR, Service Portal, GRC, Performance Analytics, Gen AI, and Custom Application Development.

Hands on experience with designing and implementing Integrations including LDAP Integration, Web service integration (inbound and outbound), SOAP and REST Services, Bi-directional bonding of SNOW using connectors, using Integration Hub between multiple systems, or using email integrations.

Developed complex workflow for users On-Boarding & Off-Boarding by integrating with Active Directory using ServiceNow Orchestration, Custom Activity Types, PowerShell scripts using the MID Server

Develop and deliver training programs relevant to Service Now use and administration for end users

Strong Analytical and problem-solving skills and customer focused mindset.

TECHNICAL SKILLS

Programming Languages and Frameworks

Angular JS, Java, JavaScript, PowerShell, SQL, Spring, Hibernate, Struts, JQuery, C, C++, AJAX, XML

Web Technologies

HTML, XML, JSP, JSF, Struts, CSS

CERTIFICATIONS

•Service Now Certified Developer

•ITIL V3 Certified

•Service Now Certified Administrator

•OCJWCD (Oracle Certified Java Web Component Developer)

•OCJP (Oracle Certified Java Programmer)

EDUCATION

B.E. Information Technology, Medicaps Institute of Technology and management, India - 2010

PROFESSIONAL EXPERIENCE

HEXAWARE TECHNOLOGIES

EDISON, NJ - Sr ServiceNow Technical Architect Aug 2021 - Present

Responsibilities:

Involved directly with Client to understand technical and functional design requirements using agile methodology, analyzing solutions, and documenting technical solutions.

Architecture and designing of ServiceNow ITSM including Incident, Problem and Change

Introduced first Portal template using UI Builder which saved hundreds of hours of the team to develop multiple portals.

Works with screen tailoring, workflow administration, flow designer, UI Builder, report setup, data imports and custom scripting including Glide and Jelly Scripting.

Pilot Generative AI with ServiceNow Virtual Agent to enable context-aware, conversational knowledge base support.

Build a new custom portal end to end with complex logic with custom app development and portal features.

Extensively worked on the Implementation, Configuration and maintenance of Business Rules, Client Scripts and UI Policies using Glide Forms, Glide Record, Scratchpad, Glide AJAX and Glide System etc., APIs including advanced customizations that require modification of UI pages/macros.

Implemented Discovery, setting up MID Server and populate in CMDB. Wrote custom probes and sensors to fetch information.

Worked extensively on widgets on the portal. Proficient in angular directives, portal, widgets on the Service-now platform.

Worked on Content Management System (CMS) and Self-Service portal using Jelly Script and UI Macros.

Configured HRSD Employee Relations Applications and HR Agent workspace

Worked on multiple Integrations including JIRA, CICD, CDH, Fusion tools for data exchange for new custom portal.

Worked on modules of IT Business Management area including idea, demand, project, timecard portal etc.

Responsible for the implementation of ServiceNow ITSM suite, Discovery, CMDB, Event Management, Service Watch/Service Mapping.

Implementing, configuring, onboarding, and administrating GRC plugins.

Worked on building KPI reports and dashboards in ServiceNow Performance Analytics tool

Design, create test plans using Excel and Automated testing Framework.

Create training material for end users and perform quality checks for all documentation including requirement, process flows and technical solutions.

TATA CONSULTANCY SERVICES OCT 2014 –Aug 2021

Sr ServiceNow Developer

Responsibilities:

Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, user administration, reporting.

Integration with DevOps tool such as AWS Code Pipeline to facilitate CICD.

Expertise on defining workflows in Service Catalog items, Approvals and Dynamic tasks in ServiceNow.

Hands on experience with designing and implementing Integrations including LDAP Integration, Web service integration (inbound and outbound), SOAP and REST Services such as Sail point, JIRA, Xmatters, SAP Integration, Bi-directional ebonding of SNOW using connectors like Perspectum, Dellboomi etc, or using Integration

Scripting through PowerShell & VB for Integrations between 3rd Party systems and ServiceNow and further using ServiceNow Orchestrator to automate tasks includes access providing and alerts creation

Customizing e-mail notification along with Email Scripts, Inbound/Outbound Email Actions, Events and Script Actions

Client: Oracle Financial Software Services July 2012 – September 2014

Associate Technical Architect

Environment: Java, J2EE, HTML, CSS, Servlets, Query, AJAX, JavaScript, JSP, JSTL, JDBC, UML, Eclipse, Junit, Oracle ADF 11g Framework.

Responsibilities:

Product Enhancement & fixing UAT issues for a new Product OBP (Oracle Banking Platform)

Used Web Services-WSDL and SOAP for getting account information from third party and Wrote JSPs, Servlets and deployed them on WebLogic Application server.

Used Java Messaging Services (JMS) for reliable and asynchronous exchange of valuable information

Module worked upon: All banking Modules of product including Loan, TD, CASA etc.

Client: CSC India Pvt. Ltd. July 2010 – July 2012

Java Developer

Responsibilities:

Product development

Redesigning the code using Spring 2.5 to separate MVC functionalities.

Module worked upon: Replacement of Policies User Interface Views

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