Customer Service Systems Administrator
Resume:
Daryl VanLuvanee
503-***-**** — ***** SW **rd PL Portland, OR - 97219 — ***********@*****.***
SUMMARY
An Experienced Systems Administrator seeking a position that will use my 25 years of experience as an Administrator and Customer Service to make peoples jobs better
PROFESSIONAL SKILLS
Technical Support
System Upgrades
Configuration & Upgrades
LAN/WAN Administration
Tier 2/3 Support
Systems Installation
Information Technology
Network Storage Devices
Training & Mentoring
EXPERIENCE
Director of Customer Service Jan 2022 – Present
Kivo Portland, OR
Scheduled Training for users in Kivo
Developed Automated testing with Ghost Inspector for Kivo
Responsible for Kivo's GSuite
Configured External DNS
Monitored Kivo's Helpdesk and promptly resolved user issues
Client Experiences Leader Mar 2019 – Jan 2022
Facet Life Sciences Wayne, PA
Lead a team of 2 technicians
Monitored and evaluated employee performance, providing feedback and coaching.
Authored Customer Service Policies and Procedures.
Developed and maintained relationships with customers to ensure customer satisfaction.
Resolved customer complaints in an efficient and timely manner.
Implemented Customer Service surveys to measure customer satisfaction.
Developed customer service strategies to improve customer experience.
Create new Customer Organizations
Trained users in how the software worked and how to get the best out of the software.
Mentored customer service staff on new processes and procedures.
Systems Administrator Mar 2018 – Mar 2019
Director's Mortgage Lake Oswego, OR
Monitored system performance to ensure availability and reliability of all systems.
Provided technical support to users in resolving system and network-related issues.
Performed system upgrades, including hardware and software.
Developed and implemented system backup and disaster recovery plans.
Implemented and managed system security measures, including firewalls, antivirus protection, and user access controls.
Administered and maintained Windows and Mac OS systems in a high-availability environment.
Installed, configured, and maintained hardware, software, and peripheral equipment.
Monitored Helpdesk and helped users with issues and resolved quickly
DHCP
DNS
File Shares
O365
User Creation
Exchange Online
SharePoint Online
Systems Administrator Feb 2016 – Mar 2018
ID Experts Tigard, OR
Monitored system performance to ensure availability and reliability of all systems.
Provided technical support to users in resolving system and network-related issues.
Performed system upgrades, including hardware and software.
implemented system backup and disaster recovery plans.
Maintained system software, including operating systems, system utilities, and application software.
Created and maintained user accounts and profiles.
Administered and maintained Windows and Mac OS systems in a high-availability environment.
Installed, configured, and maintained hardware, software, and peripheral equipment.
DHCP
DNS
Files Shares
Office 365 (Exchange Online and SharePoint)
System Administrator Aug 2008 – Nov 2015
City of West Linn West Linn, OR
Monitored and Maintained Servers, both Physical and virtual.
Managed Active Directory
Managed Exchange
Group Policy
Print Services
Managed Switching Infrastructure
Streamlined User Creation
Implemented Backup System
Implemented and maintained security measures to protect company data and systems from malware, viruses, and cyber attacks.
Installed, configured, and maintained workstations, servers, and network equipment.
Resolved operation issues via tickets across all locations.
Installed and upgraded computer systems and applications.
Developed and Implemented a Robust Wireless system integrated with Active Directory
DHCP across 5 sites
DNS(Internal and External)
Intra-site routing
Inter agency routing
EDUCATION
High School Diploma: General Studies Jul 1989
Methacton Area Highschool Eagleville, PA
ACTIVITIES AND HONORS
President of Rose City Corvettes
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