Customer Service Client Services
Resume:
SISIPHO
MATYOLO
IT SERVICES PROJECT
COORDINATOR
***************@*****.***
** **** ******, ******** ****,
Johannesburg, 2055, South Africa
ABOUT ME
A driven and highly competent Communications Honours degree holder with over four years experience working in client services and one year in IT projects coordination. Multilingual with strong communication skills and a keen ability to resolve issues efficiently, and cultivating long-lasting relationships. Adept at working in fast-paced environments and liasing between multiple stakeholders.
SKILLS
Customer Service Adaptability & Learning
Time Management Verbal and Written
Communication Skills
Attention to Detail Good listener
Problem Solving Multitasking
Data Analysis & Interpretation Sales Skills
Excel & Spreadsheet Skills Financial Analysis & Reporting Data Capturing CRM Systems
WORK EXPERIENCE
IT SERVICES PROJECT COORDINATOR
CUBX NEW JERSEY
FEB 2024 - PRESENT
Overseeing IT projects implementation. Coordinating resources, tracking project progress, ensuring timely delivery, and liaising with both technical and non-technical stakeholders to ensure projects meet business requirements and client satisfaction.
Key Responsibilities:
Project Planning & Scheduling
Stakeholder Communication
Tracking & Reporting
Managing risks
CLIENT SERVICES REPRESENTATIVE
DSG JOHANNESBURG
JAN 2023 - JAN 2024
Acting as the main point of contact with the organization`s clients to offer support services and advice through Live Chats, emails, Social Media, inbound and outbound calls.
Doing Credit checks and financial needs analysis to determine if clients qualify for specific products.
Key Responsibilities:
Account Management
Handling Client Complaints
Doing Insurance sales
Client Retention
Continuous Knowledge and Service Improvement
CLIENT CARE CONSULTANT
MULTICHOICE JOHANNESBURG
JAN 2022 - DEC 2022
Update and maintain accurate customer records, ensuring all relevant details are documented properly in the CRM system
Endorsing product sales by enforcing customer awareness of goods, services and special promotions using creative advertising & marketing strategies.
Selling Internet and Insurance products
Offering comprehensive advice to clients, enhancing product understanding and appeal
CUSTOMER CARE AGENT
CCI DURBAN
MAY 2019 - JAN 2020
Simultaneously navigating multiple and complex technological systems to assist international clients with billing and account inquiries, resolve technical issues and remotely troubleshooot mulfunctioning client devices.
Acting as a liason between clients, managment and various other departments within the organization.
One of the main duties to maintain empathy and professionalism when handling irate customers, ensuring customer retention and a calm and positive outcome.
EDUCATION
FAIS CERTIFICATION
MOONSTONE JOHANNESBURG
2025
A Financial Advisory and Intermediary Services certification that recognizes the competency of financial services professionals.
MARKETING CERTIFICATION
UDEMY JOHANNESBURG
2024
A certification awarded for expertise in the theories of Brand Management, Digital, Social Media and Email Marketing.
HONOURS QUALIFICATION IN MEDIA & COMMUNICATIONS
UNIVERSITY OF KWAZULU NATAL PIETERMARITZBURG
2022
Received Certificates of Merit for coursework completed in the subjects of Strategic Corporate Communication, Journalism and Marketing & Advertisement
Completed a dissertation in Gender Representation in South African Soap Opera
UNDERGRADUATE QUALIFICATION IN INTERNATIONAL
RELATIONS
UNIVERSITY OF KWAZULU NATAL PIETERMARITZBURG
2020
Majored in Political Sciences and Media & Communications Studies
Elective Modules: English, French, Marketing & Advertising, Psychology
Member of the Golden Key Society- A society that recognizes and awards academic excellence. Awarded to only 15% of the top-achieving university population
NATIONAL SENIOR CERTIFICATE
HAVENPARK DURBAN
2016
Grade 12 Certificate awarded with a Bachelor Pass, signifying A-level academic excellence
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