Technical Support Web Design

Zhiyu(Zara) Yang

Phone: +1-347-***-**** Email: ******@***.***

Education

New York University 09/2023-Present

GPA: 3.518/4.00

Courses: Linear Algebra, Mechanic, Integrated Calculus I for Engineers, Calculus II for Engineers, Programming I(Java), Discrete Mathematics, Intro to Programming and Problem Solving(Python), Calculus III, Game Design, Web Design (HTML,CSS,Javascript)

Honors: Josh Goldfaden Award Spring 2024

Awarded in recognition of outstanding contributions to writing, passion for learning, and dedication to improving writing skills in a first-year writing course. Only one recipient per class.

King’s Edgehill School 09/2019-06/2023

Honors: Gold Medal of Canadian Intermediate Mathematics Contest 2019-2020 semester

Winner of Beaver Computer Challenge Mathematics Contests

Accepted Paper by 2022 Int'l Conference on Econ, Math. Finance & Risk Mgmt.

Chancellor Harris Award for Highest Standing in Mathematic 2022-2023 semester

IB Art HL Outstanding Work Award for two consecutive years.

Recent job experience 2024-Present

NYU Steinhardt IT Desktop:

Provided daily technical support to students and staff, addressing issues related to hardware, software, network connectivity, and peripherals through in-person, phone, and Zendesk ticketing system.

Diagnosed and resolved technical issues on both Mac and Windows platforms, including laptops, desktops, printers, and Wi-Fi connectivity across campus.

Configured and maintained workstations and devices for new employees as part of onboarding processes, ensuring smooth setup and system access.

Used Zendesk to manage user requests, track issue resolution, and communicate efficiently with end users; leveraged system notes for device setup, inventory returns, and asset tracking.

Utilized WebCheckout to log, track, and manage IT equipment inventory, including device checkouts, returns, and maintenance status.

Conducted daily infrastructure checks, ensuring operational readiness of monitors, mobile devices (MDs), imaging devices (IDs), and network resources.

Supported device lifecycle management by wiping and reconfiguring devices at semester end for redistribution and secure disposal.

Maintained an organized inventory of IT assets and peripherals, contributing to efficient device tracking and minimal equipment loss.

Leadership Experience

NYU CSSA Club IT Department 2024-Present

Maintain and optimize the CSSA community website using Linux, WordPress, and XAMPP.

Collaborate with a team to enhance forum functionalities and user engagement.

Develop new web pages for incoming students to facilitate discussions and resources.

Co-organizer of Yearbook Club 2022-2023 Semester

Collaborated with a team to design and organize the layout for major school events such as the art and culture fair, ensuring the visual presentation accurately reflected the spirit and diversity of these activities.

Took the lead in coordinating the creative process, overseeing the design elements, page formatting, and content arrangement.

Worked closely with other yearbook members to ensure that the final product was meticulously printed and distributed on time, providing students with a meaningful keepsake that captured the highlights of their school year.

Main Member of School Math Club 2021-2023 Semester

Organized and led practice sessions focused on preparing for national mathematics competitions by working through challenging contest questions.

Divided club members into teams to conduct realistic simulation contests, simulating high-pressure competition environments to enhance problem-solving speed and accuracy.

Actively mentored less experienced members, offering guidance on strategies and techniques to tackle complex problems.

Represented the school in multiple national contests, achieving top placements repeatedly.

Organizer of Robotics Club 2021-2022 Semester

Guided club members through the entire process of building their own robotics, from selecting and collecting appropriate materials to programming the robots for specific tasks.

Led collaborative workshops, ensuring that each robot was fully functional and met the specific requirements of upcoming competitions.

Fostered a creative and supportive environment where members could develop problem-solving skills and gain practical experience in robotics engineering

Extracurricular Activity

Researcher of Probability and Statistic Program 2023

Worked under the guidance of Prof. Patrick Rebeschini from the University of Oxford, conducting in-depth research on Monte-Carlo simulations.

Authored a paper 'Application of Monte-Carlo Simulation in Environment and Chemistry,' exploring its practical applications in environmental science and chemical processes.

Published on https://drpress.org/ojs/index.php/HSET/article/view/2430

Volunteer for Terry Fox Run 2020-2023

Participated annually in a 5km charity run, supporting cancer patients and individuals with disabilities.

Raised over $600 in 2023 through pizza sales promoting fundraising by selling pizzas and encouraging participants to donate or purchase clothing

Assisted in organizing the event by marking the runway with chalk, ensuring a smooth and enjoyable experience for all participants.

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