Customer Service Order Management
Resume:
BERLINE PREVILON
[LinkedIn Profile (if applicable)]
[Hillside, NJ]
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**PROFESSIONAL SUMMARY**
Dedicated and results-oriented professional with a proven track record of excelling in high-pressure environments. Demonstrated expertise in enhancing guest experiences through exceptional customer service and efficient order management at Benihana Restaurant. Strong work ethic and sales acumen, evidenced by consistently surpassing sales targets at Men's Warehouse.
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**SKILLS**
- Exceptional Customer Service
- Queue Management
- Order Management
- Effective Upselling Techniques
- Visual Merchandising
- Multitasking and Time Management
- Training and Development
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**PROFESSIONAL EXPERIENCE**
**Server**
*Benihana Restaurant, Short Hills, NJ*
*January 2021 – Present*
- Excelled in multitasking by efficiently managing multiple tables without compromising service quality.
- Delivered food and beverages promptly, ensuring a high level of customer satisfaction.
- Enhanced guest experiences by anticipating needs and ensuring seamless service throughout the dining experience.
**Retail Sales Associate**
*Men's Warehouse, Union, NJ*
*December 2016 – September 2020*
- Surpassed sales targets through effective upselling and in-depth product knowledge.
- Created visually appealing displays that maximized product exposure and increased sales.
- Maintained a safe shopping environment by enforcing safety regulations consistently.
- Conducted regular store audits to ensure cleanliness, organization, and compliance with company standards.
- Introduced new product lines by researching market demand trends.
- Trained new employees on company policies, procedures, and best practices to optimize store performance.
**Host**
*Sky Zone Trampoline Park, Springfield, NJ*
*August 2015 – December 2016*
- Managed high-pressure situations, including large parties and unexpected events, with composure and efficiency.
- Provided accurate information regarding hours, seating, and menu options, enhancing customer satisfaction.
- Took reservations and to-go orders by phone, ensuring accurate wait times and seamless customer experiences.
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**EDUCATION**
**Union County College, Cranford, NJ**
Bachelor of Liberal Arts, Theater
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**CERTIFICATIONS**
- Bloodborne Pathogens
- First Aid for Severe Trauma (Online)
- First Aid for Severe Bleeding (Online)
- Online Anaphylaxis and Epinephrine Auto-Injector
- First Aid for Opioid Overdoses (Online)
- Basic Life Support
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**LANGUAGES**
- Creole (Fluent)
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