Customer Service

ANDREW 561-***-****

PIERRE ***************@*****.***

**** ****** **.

Georgetown, TX 78633

PROFESSIONAL SUMMARY

Talented sales leader with demonstrated track record of success in promoting products and maximizing customer satisfaction. Excellent merchandiser and organizer quickly restack and resets shelves throughout the day. Effortlessly connect with customers and promote long time loyalty.

SKILLS

Business Development Relationship Building

Contract Negotiations Customer Service

Training and Development Acquire New Business

Promote Product Serve Customers

Customer Relations Multitasking

Teamwork Organization

EXPERIENCE

SCC Nov. 2022 - April 2024, Miami, FL 33145 Sales Representative, Assisted potential clients with purchasing warranties. Work At Home Solutions, Feb. 2018 - Oct. 2022, Miami, FL 33145 Handheld billing inquiries and provided customers with account changes based on request. Maintained up to date knowledge about products and promotions. Interacted with customers to personalized shopping experience and build positive rapport. Keep records of sales related activities and transactions in the company database. Addressed customer complaints and questions to increase satisfaction. Provided customers with a clear understanding of charge, billing and price changes. Customer Service Representative, My Rent To Own, Mar. 2015 - Jan 2017, Miami, FL 33142 Resolved customer inquiries, complaints, and issues providing insightful solutions. Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.

Answered inbound calls to greet and assist customers with various needs and questions. Build strong knowledge of the product line to assist customers and follow up on promises. Addressed customer concerns and complaints and resolved issues promptly. Communicated with clients over phone, email and chat platform. Resolved product and service issues promptly.

EDUCATION

High School Diploma "2007" Miami Edison Senior High School Associate of Arts, Business, Miami Dade Community College LANGUAGES

Spanish, Intermediate

Kreole Fluent

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