Customer Service Administrative Assistant

Geurshline Noel

407-***-**** ***********@*****.*** Orlando, FL

Experience

Bahama Service Orlando, FL

Receptionist/Administrative Assistant 07/2023 - Present

Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

Greeted visitors and provided them with assistance.

Scheduled appointments for clients, customers, and other visitors.

Managed all incoming mail distribution, courier services, faxes, and photocopying documents requested.

Processed customer payments using cash registers to point-of-sale terminals according to company policies and

The North Face Orlando, FL

Sales Associate 07/2021 - 05/2023

* Accurately tracked customer orders, identified, and resolved any issues during order fulfillment

* Communicated with customer support for clarity on questions that were not answered in the online FAQs

* Built rapport with clients by providing quality customer service and problem-solving

* Set price book to increase stock and product knowledge

« Established personal connections with customers, exceeding customer service expectations

McDonald's Orlando, FL

Crew Member 02/2019 - 03/2021

.

oe eee

Performed cashier duties such as taking orders, collecting payments, and providing change.

« Restocked kitchen supplies including food products and utensils.

* Cleaned restaurant area by sweeping floors, wiping tables, and emptying trash receptacles.

Greeted customers upon arrival, provided menus, and answered questions regarding menu items. » Resolved customer

complaints professionally.

Skills

Customer service, Restaurant experience, Food service, Leadership, Bilingual, Guest services, Communication skills, Time

management, Computer literacy

Education

Rasmussen College, Florida Campuses Altamonte Springs, FL

nursing 05/2024

* High GPA

* Honor roll

« High standardized test scores

* Awards and honors

Volunteered on a monthly basis to prepare meals at the local community food bank

* Graduated summa cum laude—3.7+ GPA

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