Customer Service Quality Control

Somsavon Saengdara

Roseville, MN ***** 651-***-**** **********@*****.***

Professional Summary

Dedicated and versatile professional with strong experience in customer service, assembly, and automotive maintenance. Recognized for a calm, professional demeanor under pressure, strong teamwork, and a commitment to delivering high-quality results. Skilled in diagnostics, problem-solving, and adhering to safety and quality protocols. Core Skills

- Hazardous Materials Handling

- Quality Control & Inspection

- Automotive Maintenance & Oil Changes

- Tire Rotations & Battery Checks

- Safety Protocol Adherence

- Assembly Instructions & Power Tools

- Time Management & Efficiency

- Team Collaboration & Communication

- Sales & Customer Engagement

Professional Experience

General Assembler

SiCo Inc - October 2022 to November 2023

- Assembled and maintained school tables following detailed specifications.

- Operated tools including drills, saws, and rivet guns.

- Ensured adherence to safety and quality protocols.

- Collaborated with team members to boost productivity and workflow. Automotive Lube Technician

Je Belzer Roseville Chrysler Jeep Dodge Ram - September 2020 to October 2022

- Performed oil changes, tire rotations, battery checks, and fluid maintenance.

- Ensured vehicle safety through routine inspections and alignments.

- Maintained a clean, hazard-free workspace.

- Communicated service needs to customers based on manufacturer specifications. Delivery Driver

Amazon, Eagan, MN - May 2020 to September 2020

- Delivered packages on schedule using GPS route optimization.

- Handled customer interactions professionally and resolved inquiries.

- Maintained compliance with safety and vehicle operation policies. Picker & Packer

Johnsons Brothers Liquor Company, St. Paul - January 2018 to February 2020

- Packaged and transported merchandise efficiently.

- Maintained inventory accuracy and order completion.

- Followed safety and cleanliness standards consistently. Sales Associate

Target, Saint Paul - May 2017 to May 2018

- Provided top-tier customer service in a fast-paced retail environment.

- Handled returns, exchanges, and promoted store credit and product campaigns.

- Resolved customer concerns calmly and professionally. Education

Saint Paul College, St. Paul, MN

Associate of Arts

Como Park Senior High, St. Paul, MN

High School Diploma - June 2017

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