Patient Care Customer Service
Resume:
Sierra Hubbard
Certified Phlebotomy Technician
Washington, DC 20002
**********.***@*****.***
Professional Summary
Compassionate and detail-oriented Phlebotomist with exceptional venipuncture skills and a proven track record in delivering outstanding customer service. Seeking to leverage my expertise in blood & specimen collection and patient care to contribute to the success of clinical efficiency, while ensuring a positive and comfortable experience for every patient.
Authorized to work in the US for any employer
Work Experience
PST/Phlebotomist
Labcorp-Washington, DC
October 2019 to 2025
• Perform venipuncture, capillary draws, and other blood collection techniques in a safe, efficient, and compassionate manner for diverse patient populations.
• Accurately identify patients and label specimens, ensuring proper collection and compliance with Labcorp’s protocols.
• Manage specimen handling, processing, and transportation to maintain integrity and ensure timely delivery for diagnostic testing.
• Document all procedures, patient information, and specimen details using Labcorp's laboratory information management system (LIMS).
• Provide high-quality patient care by addressing concerns and ensuring comfort during blood collection.
• Collaborate with laboratory and healthcare teams to ensure smooth workflow and accurate testing results.
• Uphold strict confidentiality and HIPAA compliance in all patient interactions and documentation.
• Participate in ongoing training and certification programs to stay current with best practices in phlebotomy and laboratory standards.
Medical Scribe
ScribeAmerica-Washington, DC
March 2024 to April 2024
• Accurately obtained and recorded patient medical information and term history and follow-up visit details to ensure clinic efficiency.
• Accurately document patient encounters, medical histories, physical examinations, and treatment plans in real-time
• Collaborate with healthcare providers to ensure thorough and detailed documentation
• Manage electronic medical records (EMR) system proficiently
• Coordinate patient scheduling and follow-up appointments
• Maintain patient confidentiality and adhere to HIPAA regulations Customer Service Representative
Walamart-Washington, DC
December 2022 to January 2024
• Advising customers on suitable substitutes for dated, discontinued, or unavailable products.
• Reporting customer issues, supply shortages, and inferior products to Management immediately.
• Collaborating with store departments to ensure efficient service delivery.
• Communicate with customers via various channels, resolving inquiries and providing assistance.
• Address customer concerns and complaints promptly and effectively to ensure customer satisfaction.
• Manage orders, track shipments, and coordinate with other departments to fulfill customer requests.
• Develop a deep understanding of our products and services to offer informed recommendations and solutions to customers.
• Work closely with colleagues to streamline processes and enhance the overall customer experience. Phlebotomist
Octapharma Plasma-Riverdale Park, MD
July 2019 to October 2019
• Conducted venipuncture and blood collection for plasma donation, ensuring a high level of donor comfort and procedural accuracy.
• Performed pre-donation screening and health assessments including blood samples, to confirm donor eligibility and minimize risk.
• Monitored donors during and after the donation process, addressing any concerns and providing necessary care.
• Maintained and sanitized equipment and work areas, adhering to strict infection control protocols.
• Documented donation details and donor information accurately, ensuring compliance with regulatory standards.
• Enhanced donor experience through professional and courteous service, resulting in increased repeat donations.
• Implemented process improvements that reduced wait times and improved overall efficiency of blood collection procedures.
Education
phlebotomy certification
High school diploma
Oxon Hill High School - Oxon Hill, MD
September 2014 to May 2019
Skills
• Hospitality
• Firmware
• Mechanical knowledge
• Customer retention
• Documentation Review
• Communication skills
• Data entry
• Typing
• Patient Care
• Anatomy knowledge
• Mobile devices
• Organizational skills
• EMR systems
• Cerner
• Sales
• Experience with children
• Time management
• Venipuncture
• Phone etiquette
• Phlebotomy
• Project management
• HIPAA
• Android
• Problem management
• Capillary collection
• Supervising experience
• Java
• Medical terminology
• Food Preparation
• Epic
• Inside sales
• Embedded software
• Customer service
• Medical office experience
Certifications and Licenses
BLS Certification
Driver's License
June 2024 to May 2032
Certified Phlebotomy Technician
July 2024 to July 2026
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