Customer Service Sales Associate

Shamiya Smith

Decatur, GA ***** 470-***-****) (*******.*********@*****.***)

Objective

Motivated and personable professional with a passion for providing high-end customer service in luxury environments. Dedicated to creating exceptional guest experiences through attention to detail, professionalism, and a warm, welcoming attitude. Seeking to bring my skills and energy to a prestigious hospitality or retail establishment.

Experience

Hostess Private Country Club Atlanta, GA

March 2023 – Present

• Greeted and seated guests with a polished, professional demeanor, ensuring a seamless first impression.

• Managed reservations and coordinated dining room flow during high-volume service hours.

• Assisted with VIP events and private functions, maintaining strict attention to guest preferences and confidentiality.

• Collaborated with servers and management to maintain exceptional service standards.

Sales Associate Boutique Retail (Luxury Apparel) Atlanta, GA

August 2021 – February 2023

• Delivered personalized service to high-profile clients, driving sales through relationship building and product expertise.

• Consistently exceeded monthly sales goals by 15–20% through upselling and clienteling strategies.

• Assisted in visual merchandising to maintain an elegant, upscale store environment.

• Handled cash, credit transactions, and returns with accuracy and professionalism.

Server Assistant Upscale Restaurant Atlanta, GA

January 2020 – July 2021

• Supported servers by ensuring tables were impeccably set and guests’ needs were met promptly.

• Anticipated guest requests and maintained a clean, organized dining space.

• Trained new hires on proper service etiquette and presentation standards.

Skills

• Luxury Customer Service

• Reservation Management

• Upscale Dining Etiquette

• Event Support & VIP Service

• Sales & Upselling Techniques

• Attention to Detail

• Professional Appearance and Demeanor

• Team Collaboration

Education

Georgia State University – Perimeter College Atlanta, GA

Associate’s Degree in Business Administration (In Progress)

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