Data Entry Customer Service

Mel Manyvanh

*** ********** **

Stone Mountain, GA 30087 614-***-**** ********@*****.***

Bilingual: Fluent in Lao and Thai

Professional Summary

Dedicated and detail-oriented professional with 25+ years of experience in customer service, data entry, and claims processing in both medical and financial industries. Proven ability to work independently in remote environments for 10+ years. Strong communication, problem-solving, and analytical skills with a reputation for being a fast learner. Adept in digital tools, cross- functional collaboration, and adapting quickly to new systems and processes. Core Competencies

Customer Service Excellence

Claims Validation & Processing

Remote Work & Digital Communication

Microsoft Office Suite (Word, Excel, PowerPoint)

Credit & Financial Data Analysis

Pharmacy Tech Support & Medical Data Entry

Team Leadership & Training

Fluent in Lao and Thai

Typing Speed: 40 WPM 10-Key Proficient

Professional Experience

Bread Financial/ ADS – Remote, Columbus, OH

Credit Support Specialist / Customer Care

June 2013 – February 2025

Supervisor: Mysty Fyffe *****.*****@**************.*** (Project Manager, EDO

Ensured compliance with corporate and regulatory guidelines.

Utilized tools like Outlook, TEAMS, AVAYA, VCARS, SLA, NICE, Excel, SQL, and other Microsoft applications.

Maintained 98%+ accuracy in compliance processing with a minimum 85% monthly scorecard standard.

Drafted special correspondence letters to address customer concerns.

Verified credit bureau data (Experian, Equifax, TransUnion).

Managed bankruptcy cases (Ch. 7, 11, 13) using PACER.

Handled global support desk assignments and served as cross-trained backup.

Built strong vendor/client relationships and resolved escalations. Customer Care – Co-Brand / Commercial Processor

Supervisor: Corey Kloeppel *****.********@**************.***

Assisted with new hire training and call support during nesting.

Processed and audited commercial business applications via Trans Act.

Handled customer issues in a fast-paced environment.

Maintained departmental productivity and implemented Achieve Global practices. BioScrip Pharmacy – Columbus, OH

Pharmacy Technician & CSR / Data Entry Clerk

March 2006 – April 2012

Supervisor: Shauna Setty 614-***-****

Accurately entered scanned patient info, decoded prescriptions, verified payment and physician details.

Acted as liaison between patients, doctors, and pharmacists.

Took inbound/outbound calls regarding medications, insurance, and prescriptions.

Processed medical claims and handled sensitive healthcare data with accuracy. Medco Health – Columbus, OH

Pharmacy Technician Support / Data Entry

March 1998 – August 2005

Supervisor: Wendy Buck 614-***-****

Verified and input patient and prescription information.

Ensured accuracy in billing, doctor credentials, and decoding prescriptions.

Met daily performance and accuracy metrics consistently. Education

Continental Academy – Miami Lakes, FL

High School Diploma Graduated: July 2001

Certificate of Interpretation – Columbus, OH

Completed: May 2013

*** References available upon request ***

To Whom It May Concern,

I have always known Mel to be of sound character, conscientious, disciplined, flexible, honest, resilient, and ambitious. Over the course of 8 years, I have witnessed tr Mel’s adaptability, communication, leadership, organization, self problem-solving. I am certain these cultivated skills will allow Mel to excel. Mel is an exceptional employee who consistently exceeds expectat beyond to complete tasks. She willingly shares her expertise to help her colleagues succeed. Moreover, Mel demonstrates self

incorporate them into her work, thus avoiding er

Please do not hesitate to contact me at 614

have further questions or requests.

Regards,

Mysty Fyffe

Project Manager, EDO

Working from Circleville, OH

Office: 614-***-****

breadfinancial.com

resilient, and ambitious. Over the course of 8 years, I have witnessed tremendous growth in Mel’s adaptability, communication, leadership, organization, self-management, teamwork, and solving. I am certain these cultivated skills will allow Mel to excel. Mel is an exceptional employee who consistently exceeds expectations by going above and Moreover, Mel demonstrates self-discipline and motivation by monitoring process changes to incorporate them into her work, thus avoiding errors. Please do not hesitate to contact me at 614-***-**** or *****.*****@**************.*** have further questions or requests.

emendous growth in

management, teamwork, and

ions by going above and

discipline and motivation by monitoring process changes to *****.*****@**************.*** if you

Contact this candidate