IT field services technician

Arickson Arnold

Raleigh, NC 984-***-**** ********.******@*****.*** Github

Aspiring IT professional currently pursuing a Cybersecurity Associate degree and CCNA certification as well as the CompTIA A+ certification, with hands-on experience in troubleshooting, problem-solving, and customer service. Seeking an entry-level technical role to leverage strong technical aptitude and communication skills while building a career in cybersecurity. Key Skills

Problem-solving and Analytical Thinking - Customer Service and Communication - Time Management and Organization - Stress Management - Quick Learner - Team and Individual work

Technical Skills

Building and Troubleshooting PCs - Troubleshooting Windows 10, 11, and MacOS - Virtual Machines - Windows Registry - Windows Command Prompt

Software

Service Now - VMware - Github - Packet Tracer- Lenovo Cloud Deploy - Languages

Python - SQL - HTML - CSS - Mermaid

Experience

RR Donnelley, Durham NC - IT Field Services Intern April 2025 - Present

● Installed, configured, and upgraded endpoint devices as part of Windows 10 to Windows 11 migration and hardware refresh initiatives, adhering to documented processes and corporate standards.

● Delivered technical support for hardware, software, and network issues; resolved incidents via ServiceNow and ensured accurate ticket documentation and closure.

● Maintained accurate asset records and facilitated software deployments in compliance with licensing and asset management protocols using corporate ITSM tools.

Drucker and Falk, Apex NC - Property Maintenance Technician Nov 2023 - April 2025

● Delivered excellent customer service by promptly addressing concerns and clearly communicating technical information, demonstrating strong IT support and interpersonal skills.

● Managed work orders, inventory, and schedules with precision, highlighting organizational skills and attention to detail relevant to IT operations and documentation

Pioneers, Bakel Senegal - IT Technician Volunteer

February 2022 - September 2023

● Provided IT support for Mac and Windows computers, troubleshooting hardware and software issues to ensure smooth operations.

● Diagnosed and resolved connectivity issues for WiFi networks, projectors, and TVs, ensuring optimal performance for users.

● Performed software updates and system maintenance to enhance the security, stability, and efficiency of the technology infrastructure.

● Delivered end-user support, assisting individuals with technical tasks and ensuring seamless use of computing resources. School

Wake Technical College - Cybersecurity Major (Jan 2025 - Present) High School Diploma (April 2019)

Certifications

CompTIA A+ - in progress

Professional Development

Jeremy’s IT Lab - in progress

Gained hands-on experience with routers, switches, and firewalls through practical simulations in Cisco Packet Tracer.

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