Customer Service High School

Charles Varner

**** * ****** ****, ******* IL *0628

Cell: 773-***-****

************@*****.***

Summary

Looking for a challenging position that will enable me to utilize my 37 years of experience in customer service and mailroom experience.

Skills

Mail sorting

Deliver mail

Log mail in a database

Maintain photocopiers and fax machines

Customer Service

Client-focused

Adaptive learner

Mailroom operations

Time Management

Detail Oriented

Excel Spreadsheet

Microsoft office

Education

Corliss High School Graduation Date: 1987

High School Diploma: General Studies

Chicago, Illinois

Experience

CH ROBINSON June 2021-Sep 2024

Associate Operations Coordinator

Monitor task boards and assigned email accounts to respond to customer and carrier request.

Manage shipment life cycles by creating and activating shipments.

Building and assigning loads for trucks.

Scheduling tracking and tracing orders.

Documenting events and invoices.

Provide open, timely service to customers.

Taking inbound and outbound call.

Schedule truck loads

ABG

Dispatcher/ Security September 2018-May 2021

Logged all calls

Secured the building

Dispatched units

Monitored surveillance camera

Reported incidents and surveillance footage

Patrolled the building

Ricoh/Deloitte

June 2004-July 2018

Mailroom Clerk/Senior Customer Service Specialist

Placed mail into appropriate PO boxes.

Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.

Distributed receipt of individual packages and mail with 100% success rating.

Operated mail processing equipment and manually sorted mail.

Obtained signatures from recipients to release registered and special delivery parcels.

Helped customers fill out a change of address forms and reports for lost or stolen mail.

Maintained and Ordered supplies for the mailroom.

Scanned packages.

Delivered packages to the appropriate people.

Maintain excellent customer service while speaking with customers.

Answered all incoming calls that came into the mail room.

Delivered packaged to different sites.

Chicago Tribune/Ricoh

Mail room/Storage room clerk

Answered all incoming calls that came into the mail room.

Delivered mail to all companies within the building.

Scanned Packages

Ensured storage room was stock with supplies.

Organized all incoming and outgoing mail in the storage room.

Set up conference room.

Sorted mail.

Motorola/Ricoh

Dock Worker

Answered all incoming calls in the mail room.

Delivered packages to each company within the building.

Sorted all packages that were deliver to the building.

Lifting heavy packages.

Ordering supplies.

Tracking packages.

Charles P Young March 1988-June 2004

Copier/Mail room operator

Assisted with all equipment in the copier room.

Sorted all packages that were deliver to the building.

Maintain records for the company.

Copied documents upon request.

Roseland Community Hospital July 1987-Febuary 1988

Food server

Prepared and delivered trays to patients on each floor.

Collected all trays after patients are finished with their meals.

Cleaned food trays.

Worked within the cafeteria.

Keep cafeteria area cleaned.

Served the visitors and employees their food in the cafeteria.

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