Continuous Improvement Customer Service

JOE WILCHER

********@*****.*** 502-***-**** **** Creek View Estates Drive

PROFESSIONAL SUMMARY

Operations Supervisor with over 30 years’ experience leading teams, improving profits, and maximizing operational efficiencies. Specializes in driving growth, building teams, creating strategic initiatives, and providing world-class customer service while delivering on time, quality products and ensuring financial objectives are met.

CORE COMPETENCIES

Leadership Initiative Organization Team-Mindset Communication Training Continuous Improvement Lean Manufacturing/6S Standard Operating Procedures Industrial Safety Microsoft Applications SAP/WMS/ERP/MRP Systems (Baan, Oracle) Project Planning Operational Budgeting Technical Skills

PROFESSIONAL ACHIEVEMENTS

Assisted operational team in meeting 105% of production goal throughout time with organization.

Assisted team in a 65% throughput improvement via Rapid Continuous Improvement (RCI) program.

In addition to the above, cut parts delivery time to internal customers by 60% (25 minutes to 15 minutes) through use of continuous improvement, process management, and team leadership.

In a leadership role, managed team program budgets under target with all deliverables being completed on time and maintaining a 92% utilization rate and 99% efficiency.

Project Lead over LRLAP Munitions Containers, from welding, machining, assembly, and test of the container.

Demonstrated responsible behavior significantly supporting the site maintaining 18001 certifications, achieving SMM level 5 in safety performance demonstrated by external audit results and cultural awareness of safety, health and environmental.

United States Navy veteran.

PROFESSIONAL EXPERIENCE

District Photo Warehouse Manager Louisville, KY 4/2024 to Present

Leads warehouse team in fast-paced, deadline driven environment focusing on safety, efficiency, and quality.

Planning and execution of logistics of organization focused on on-time shipping based on customer needs and leading team of warehouse employees to accomplish goals.

Increased inventory accuracy from 48% to 93.5%.

Develops and leads tactical and strategic objectives focusing on customer satisfaction, quality, and financial success.

Supports inventory management by utilizing root cause analysis with team members to identify and correct issues across the spectrum of safety, standards, quality, financial, and other issues.

Leads warehouse team members to ensure safe work environment and motivate to meet goals of organization.

Challenger Lifts (Snap On Tools) Warehouse Manager Louisville, KY 12/2021 to 4/2024

Ensuring peak efficiency of warehousing and inventory control to ensure on-time delivery of items to internal customers and external ones with LTL in a safe and reliable manner.

Leading and training warehouse employees to accomplish department requirements in a safe manner as well as encouraging team to meet stretch goals.

Leading all receiving and shipping ensuring both are organized with appropriate manpower, accurate, and meet time requirements of all external and internal customers.

Consistently evaluate workflows and find improvements in process working with cross-functional teams and employees to gather new ideas and incorporate new concepts through change management principles.

Quikrete Production Manager Louisville, KY 3/2021to 12/2021

Implement cost effective systems of control over capital, operating expenditures, manpower, and wages.

Monitor production scheduling to maximize production and inventory.

Schedule and hold meetings regarding safety, quality, and productivity.

Monitor overall plant performance for production and quality standards.

Provide leadership and training to accomplish the company goals and objectives.

Expand and maintain preventative maintenance programs.

Incorporate plant floor organization and plant cleanliness (5S).

Ford Motor Company Production Supervisor Louisville, KY 3/2017 to 3/2021

Coach Safety, Quality and Productivity to ensure objectives are met through following standardized work.

Through Process Confirmation, verify the line is running safely, smoothly, and producing quality parts.

Support Continuous Improvement and coach problem resolution to the lowest level of the organization.

Optimize throughput in accordance with budgets and cost objectives and identify sources of variation within a production environment effectively and efficiently.

BAE Systems Operations Supervisor Louisville, KY 2/2006 to 3/2017

●Performed duties normally associated with supervision including, but not limited to hiring, training, evaluating, counseling, and disciplining. Maintains administrative records such as overtime, attendance, vacation, safety, cost, quality, and schedule. Promoted a safe and ergonomically efficient environment in assigned areas through education, analysis, and corrective action.

●Executes operational schedule requirements through work assignments, scheduling resources, overtime and vacations while ensuring adherence to labor agreements.

●Ensures assigned areas operate with needed tooling, raw materials, fixtures, and equipment to meet schedule.

●Ensures area employees are properly trained in usage of processes and procedures for quality performance. Develops and maintains a training matrix, disseminates company policies and procedures, and provides technical direction.

●Responsible for all program budgets. Develops inputs to and monitors budgets for forecasting direct labor hour requirements, analyze variances, develops, and executes recovery plans to address unfavorable variances and ensure production at the lowest achievable cost.

BAE Systems Materials Planner/Warehouse Supervisor Louisville, KY 2/1996 to 2/2006

Analyze MRP system output for the timely release of material requisitions and production orders.

Analyze MRP system data for material planning, capacity planning, and scheduling.

Ensure Cycle Counting Program is executed per plan utilizing ABC Value Classifications.

Utilize Lean Manufacturing Principles to streamline processes and procedures to shorten lead times.

EDUCATION

McKendree College Louisville, KY

Business Management & Accounting

United States Navy San Diego, CA

High Pressure Pipe Weld School & Basic Electricity and Electronics School

PROFESSIONAL CERTIFICATIONS

APICS Certificate of Completion (Material Resource Planning)

Lean Manufacturing

OSHA 10 & 30 Hour

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