Customer Service Representative
Resume:
Josh Settle
Charlotte Nc *8269
****.**********@*****.***
Objective
To obtain a position as a customer service representative remotely. I have many years in the hospitality industry and can handle many types of individuals
Work Experience
The Elixir Mixers events
Owner/Operator 2024-Present
● We provide a unique mobile bar service designed for any event or special occasion. We coordinate the events with multiple partners so our client can enjoy their time with family and friends
The Fillmore Charlotte
Bartender, 2016- Present
● Utilize precise pour counts to maintain proper profit margins on all beverages served
● Check identification of customers to verify age requirements for purchase of alcohol
● Clean glasses, utensils and bar equipment
● Balance nightly cash receipts
● Attempt to limit problems and liability related to customers’ excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons
● Stock bar with beer, wine, liquor and related supplies such as ice, glassware, napkins or straws
● Serve mixed cocktails, wine, bottled or draft beer as well as N/A beverages
● Keep all work areas maintained and properly cleaned. The company should be able to rely on every member of its team to keep a very high health score.
● Provide excellent service to all of our guests so their concert experience is the absolute best and they can’t wait to come back to our venues for more. The Philosopher’s Stone Tavern
Owner, 2005-2015
● Restaurant/Bar/Music venue
● Oversee entire business from daily operations, bookkeepimg, inventory control, profit margins, COG’s, payroll and most importantly providing a wonderful establishment for all the folks in the community
● Booked local, regional and national musical acts
● Won the last best Jukebox in Charlotte award Creative Loafing 2005
● Won 2nd place Taste of Charlotte 2008
● Won best bar in Charlotte by Creative Loafing 2012 Thomas Street Tavern
Bar Manager, 2000-2005
● Manage scheduling for all bartenders and barbacks
● Maintain inventory control and COG’s
● All ordering including bar supplies, liquor, beer, wine etc.
● Develop solid relations with all local and regional vendors
● Resolve employee conflicts
● Check identification of customers to verify age requirements for purchase of alcohol
● Attempt to limit problems and liability related to customers’ excessive drinking by taking steps such as persuading customers to stop drinking, get them food/water as well as a safe form of transportation home
● Stock bar with beer, wine, liquor and related supplies such as ice, glassware, napkins or straws
● Serve mixed cocktails, wine, and bottled or draft beer
● Clean bars, work areas and tables
● Mix ingredients, such as liquor, soda, juices and water to prepare cocktails and other drinks
● Daily opening and closing
● End of day cash reconciliation
Smokey Joe’s Cafe
Bar Manager, 2000-2005
● Manage scheduling for all bartenders and barbacks
● Maintain inventory control and COG’s
● All ordering including bar supplies, liquor, beer, wine etc
● Developing solid relations with all local and regional vendors
● Resolve employee conflicts
● Check identification of customers to verify age requirements for purchase of alcohol
● Attempt to limit problems and liability related to customers’ excessive drinking by taking steps such as persuading customers to stop drinking, get them food/water as well as a safe form of transportation home
● Stock bar with beer, wine, liquor and related supplies such as ice, glassware, napkins or straws
● Serve mixed cocktails, wine, and bottled or draft beer
● Clean bars, work areas and tables
● Mix ingredients, such as liquor, soda, juices and water to prepare cocktails and other drinks
● Daily opening and closing
● End of day cash reconciliation
Skills
● Mixology
● Micro and macro management
● Suggestive selling
● Customer service and conflict resolution
● Team leadership
● Knowledgeable in multiple POS systems including Posi-touch, Micros, Aloha and Appetize
● 25 years of hospitality industry experience
Credentials and Licenses
● Alcohol Law Enforcement Certification- NC
References Available Upon Request
Contact this candidate