Customer Service Advisor

Stacey Johnston

Greeley, CO ***** ****************@*****.*** 970-***-****

Professional Summary

Experienced Service Advisor and Customer Service Professional with over 10 years of success in customer engagement, service coordination, and administrative support. Adept at building strong client relationships, managing service workflows, and providing solutions that enhance customer satisfaction. Proactive, organized, and driven to exceed expectations in fast-paced environments.

Core Skills

• Customer Service & Communication

• Service Coordination

• Work Order Management (ROs)

• Inventory Control & Loss Prevention

• Multi-Line Phone Systems

• Office & Administrative Support

• Microsoft Office Suite

• Time Management & Organization

Professional Experience

Service Advisor

21st Century Equipment, LLC – Greeley, CO

Oct 2024 – Mar 2025

- Delivered exceptional customer service, diagnosing needs and recommending appropriate services.

- Communicated service details clearly, increasing transparency and customer trust.

- Collaborated with technicians to prioritize work and manage parts availability.

- Resolved service issues promptly to maintain satisfaction.

Service Advisor

John Elway Harley Davidson – Greeley, CO

Mar 2022 – Oct 2024

- Managed work orders and verified warranty coverage.

- Maintained strong client rapport through clear communication of estimates and repair status.

- Coordinated technician schedules and facilitated customer transportation needs.

Client Care Coordinator & Inventory Manager

West Ridge Animal Hospital – Greeley, CO

Mar 2007 – Oct 2023

- Oversaw inventory processes including ordering, receiving, pricing, and cycle counts.

- Operated multi-line phone systems and supported client communication.

- Utilized Avimark and other vet systems for efficient scheduling and recordkeeping.

Administrative Assistant

Greeley Dental Care – Greeley, CO

Oct 2022 – Feb 2023

- Provided clerical support including filing, scheduling, and correspondence.

- Handled inbound calls and coordinated appointments efficiently.

Education

High School Diploma

East High School – Cheyenne, WY, 1994

Certifications

- Inventory Best Practices

- Leadership 2.0 (July 2017 – Present)

- Leadership 1.0 (June 2016 – Present)

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