Customer Service Call Center

DEBORAH ROUSSEAU

RECEPTIONIST

**% **% **% **% **%

Associate Degree, General Studies - August 1982

Montgomery County Community College, Blue Bell, PA PowerPoint, Word, Outlook, & Excel

239-***-**** `********@*****************.*** 2300 McGregor Blvd. Fort Myers, FL 33901 PERSONAL SKILL

Serving Guest Call Management Administration Reservations Time Management EDUCATION

Microsoft Teams, Zoom, Google Meet, Microsoft

Office

JOB EXPERIENCE

Customer Service Consultant (2013 - 2016)

Customer Service Supervisor (2004 - 2013)

AWARDS & RECOGNITION

Community Service Award of Excellence - 2019

Quality of Life Center - SWFL

FedEx Purple Promise Award - 2006

Customer Service Excellence

Honored to Only One Person Within a District of 15 Stores

SOFTWARE

FEDEX

Seeking Customer Service or Administrative Support opportunities to utilize my relationship building, organizational, technical, presentation, and call center skills.

ORGANIZED & FREE, LLC

Food & Beverage Supervisor (2018 - 2018)

KW PROPERTY MANAGEMENT

Nutrition Educator (2018 - 2021)

UNIVERSITY OF FLORIDA - IFAS EXTENSION

CUSTOMER SERVICE REPRESENTATIVE

1099 Customer Service Representative (2021 - 2023) SKILLS

Call Center Phone Skills

Administration

Communication

Reservations

Customer Service Accumen

Organization and Planning

Communication

Interpersonal Skills

Greeting

Relationship Building

Adaptability

Self-Starter

Willingness to Learn

NOTEABLE JOB DUTIES

Managed high call-volume workflow expertly.

Greeted seasonal and permanent guests.

Explained hours of operations, rules and regulations for each amenity

Accepted and managed reservations.

replenishment of supplies for the coffee bar and ice parlor. Reservation counts for The Pub and ongoing events. Set up daily complimentary coffee/bagel/ beverage bar.

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