Desktop Support Engineer

Location:

Washington, DC

Posted:

April 26, 2025

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Resume:

SALIFOU COMPAORE

Senior Systems Engineer

*********@*****.*** 240-***-**** Germantown, Maryland 20874 SUMMARY

I have been success in Information technology environment for last 15 years and I specialize in Computer Information Systems Networking where I’m designing, integrating, and managing complex systems throughout their lifecycle. I involve ensuring that different components software, hardware, networks, and infrastructure work together seamlessly to meet the organization’s needs, developing and optimizing structures to improve functionality, identifying and resolving system inefficiencies and technical issues, implementing cybersecurity measures and maintaining data integrity, working with other engineers, developers, and stakeholders to meet technical requirements, and Creating disaster recovery documentations for the organization. I have Strong knowledge and skills of Administrating, Managing, Troubleshooting and resolving:

• Microsoft Endpoint Security, Computer Networking, Cloud Security Computing, Microsoft 365 Tenant Administration Center, Exchange Online Administration Center, Azure AD DS / Entra Administration Center, Microsoft Intune / Endpoint Manager, Microsoft Autopilot, Microsoft 365 Desktop Deployment (SCCM), MDT and PowerShell Script.

• Windows Servers 2016, 2019, 2022 Virtualization (Virtual Machine, Microsoft Hyper-V, VMware ESXi, and vSphere vCenter).

• Cisco Meraki devices (Firewall, Switches, Wireless Access Point, Camera, etc)

• End-Users problems, include (Windows 10 & 11 laptops, hardware, software, office 365 Enterprise Apps Outlook, Word, Excel, PowerPoint, Teams, OneDrive) and other applications to achieve the company gool.

• Help Desk ticket systems (Kaseya, Fresh service or Freshdesk, Salesforce, Zendesk, Spiceworks, and BMC Track-it, etc).

• Ability to work, manage and prioritizes multiple projects in the organization on time.

• Ability to work well in a team environment and independently with a very good positive attitude.

• Ability to communicate technical information to non-technical end-users in a clear compelling manner. Excellent and strong written communication skills to end-users. In the last 15 years I have helped, resolved and migrated the company network environment for better network connectivity and security.

KNOWLEDGE & SKILLS

• Strong knowledge of troubleshooting, resolving, and managing Microsoft Endpoint Security, Cloud Security Computing, Microsoft 365 Tenant Administration Center, Exchange Online Administration Center, Azure AD DS / Entra Administration Center, Microsoft Intune / Endpoint Manager, Microsoft Autopilot, and PowerShell Script.

• Windows Servers 2016, 2019, 2022, Virtualization (Virtual Machine, Microsoft Hyper-V, VMware ESXi, and vSphere vCenter).

• Strong knowledge of troubleshooting, resolving and managing On-Premises Networking and Cloud Networking Firewall, Switches, Wireless Access Point, Storages, ADDS, DNS, DHCP, LAN, WAN, VLAN, WLAN SD-WAN, VPN, TCP/IP and Subnet Mack.

• Strong knowledge of troubleshooting, resolving, and managing creating users, groups, computers, group policies, security policies and multifactor authentication.

• Strong knowledge of administering Cohesity, and Nutanix cloud back storage.

• Strong knowledge of troubleshooting, resolving, and managing Microsoft Office 365 / 365 Apps services and applications (Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint).

• Strong knowledge of Deploying and Enrolling End-Users devices (Windows 10 & 11 laptops, Mac OS and IOS/Android) with Microsoft Intune/Endpoint Manager, Autopilot, MDM, Company Portal, and Microsoft 365 Desktop Deployment (SCCM), MDM, and MDT.

• Strong Knowledge of troubleshooting, resolving and managing Windows 10 & 11 Professional / Enterprise, Mac OS, IOS, and Android devices with Microsoft Intune/Endpoint Manager.

• Strong knowledge of managing ticketing systems (Kaseya, Fresh service or Freshdesk, Salesforce, Zendesk, Spiceworks, and BMC Track-it, etc).

• Strong knowledge of setting up, configure, troubleshooting, resolving and managing Cisco Meraki devices cloud management Firewall, Switches, Wireless Access Point, and Camera. Cisco ASA Firewall, Cisco Catalyst Switches and SonicWall Firewall.

• Strong knowledge of creating and maintain Disaster Recovery documentation for the organization.

• Strong knowledge of BOX cloud computing for files storage.

• Strong knowledge of deploying and installing software, security Paches and other applications on End-Users devices with Microsoft Intune/Endpoint Manager and Company Portal and perform other tasks in a timely manner.

• Strong knowledge of Onboarding new employees.

• Knowledge on Java, C++, SQL, JavaScript and HTML EXPERIENCE

ACDI/VOCA, Washington, D.C August 2018 to Present

Senior Systems Engineer

I designed, integrated, and managed complex systems throughout their lifecycle. I involved ensuring that different components software, hardware, networks, and infrastructure work together seamlessly to meet the organization needs, developed and optimized structures to improve functionality, identified and resolved system inefficiencies and technical issues, implemented cybersecurity measures and maintained data integrity, worked with other engineers, developers, and stakeholders to meet technical requirements, and Created disaster recovery documentations for the organization.

• Strong knowledge of Administrated, Managed, troubleshoot, and resolved Microsoft Endpoint Security, Cloud Security Computing, Microsoft 365 Tenant Administration Center, Exchange Online Administration Center, Azure AD DS / Entra Administration Center, Microsoft Intune / Endpoint Manager, Microsoft Autopilot, Microsoft 365 Desktop Deployment (SCCM), MDT and PowerShell Script.

• Windows Servers 2016, 2019, 2022 Virtualization (Virtual Machine, Microsoft Hyper-V, VMware ESXi, and vSphere vCenter).

• Supported, Administered, and Managed internal and external End-Users operations for the organization for 6 years.

• Cisco Meraki devices (Firewall, Switches, Wireless Access Point, Camera, etc)

• Worked closely with Red River engineers (MSP) to migrate ACDI/VOCA Home office On- Premises Network devices from Cisco ASA and Catalyst to Cisco Meraki (Firewall, Switches and Wireless Access Point).

• Worked closely with Microsoft engineers to rebuild ACDI/VOCA Home office Azure Network environment including setting up and configured new Azure Firewall to improve for network security for the organization.

• Worked closely with Microsoft engineers to implement Microsoft Intune and Autopilot for ACDI/VOCA Home office.

• Managed and created users, groups, computers, group policies, security policies and multifactor authentication on Azure AD DS / Entra Admin Center, Office 365 Admin Center, and On-Premises Active Directory Domain Services.

• Deploy and Enroll ACDI/VOCA Home office and Field Country office End-Users devices

(Windows 10 & 11 laptops, Mac OS and IOS/Android) with Microsoft Intune / Endpoint Manager, and Autopilot Admin Center.

• Troubleshoot and resolve ACDI/VOCA home office and Field Country office End-Users devices, laptops, Mac OS, IOS/Android, printers, hardware, software and including Windows 10 & 11, office 365 Enterprise Apps (Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint, Mimecast) with Microsoft Intune / Endpoint Manager Admin Center.

• Managed, administered, monitored ACDI/VOCA home office and Field Country End-Users devices with Endpoint Security Admin Center.

• Created an Onboarding checklist and documentation for I.T orientation for new employees.

• Upgraded ACDI/VOCA Home office End-Users laptops to Windows 11.

• Assist users in setup of audio-visual tools Polycom and camera in conference rooms.

• Managed, resolved and reported on help desk ticket system for any technical issues.

• Excellent and strong written communication skills to End-Users. TECH IMPACT, Washington, D.C August 2017 to August 2018 Network Engineer Tier 2

• Supported and administered more than 200 organizations clients for Tech Impact for 1 year.

• Troubleshoot, and resolved End-Users issues.

• Worked on several projects to setup and configured the client’s organizations network.

• Administered, troubleshoot, resolved, performed, and updated security patches, Microsoft Windows servers 2012 R2, 2016, 2019, Virtualization (Virtual Machine, Microsoft Hyper-V, VMware ESXi, and vSphere vCenter).

• Administered and monitored Office 365 and Exchange Admin Center for client’s organizations email system and users accounts.

• Migrated Windows 7 to Windows 10 and 11.

FAMILIES USA, Washington D.C 2009 to August 2017

Systems Administrator

• Supported, Administered, and Managed internal and external End-Users operations for the organization for 8 years.

• Managed and created users, groups, computers, group policies, security policies, Exchange Admin Center, Microsoft Office 365 Tenant Administration Center, and On-Premises Active Directory Domain Services for the organization.

• Managed, troubleshoot, resolved and administered office 365 Apps (Outlook, Word, Excel, PowerPoint, Teams, OneDrive).

• Worked closely with BOX engineers to implement BOX cloud files storages for the organization.

• Worked closely with Microsoft engineers to migrate Groupe Wise 12 Email server to Microsoft Exchange Online Admin Center for the organization.

• Administered, troubleshoot, resolved, performed, and upgraded workstation desktop PC to laptops.

• Administered, troubleshoot, resolved, performed, and upgraded Windows 7 to Windows 10.

• Managed, resolved and reported on help desk ticket system for any technical issues.

• Administered, troubleshoot, resolved, performed, and updated security patches, Microsoft Windows servers 2012 R2, 2016, Virtualization (Virtual Machine, Microsoft Hyper-V, VMware ESXi, and vSphere vCenter).

EDUCATION

STRAYER UNIVERSITY WASHINGTON, D.C

• Bachelor of Science in Computer Information Systems / Networking CERTIFICATIONS

BOXWORKS TECHNOLGY INC

• BCP / Box Cloud Computing

CISCO MERAKI

• ECMS1 (Engineering Cisco Meraki Solutions 1)

• ECMS2 (Engineering Cisco Meraki Solution 2)

MICROSOFT

• Managing Windows 11 Devices with Microsoft Intune / Endpoint Manage MDM and Autopilot

• Administering System Center Configuration Manager

• Microsoft 365 Desktop Deployment (SCCM)

• Windows Server 2016, 2019, and 2022

NIIT TECHNOLOGY LIMITED

• E-Technology Computing (JAVA, C++, SQL, HTML)

• N+ Computer Networking and A+ Computer Hardware and Software LANGUAGES

• English Fluent

• French Fluent

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