Change Management Access

Professional Summary:

*+ years of experience in Microsoft IIS 7.x and 8.x & 10 Administration on Windows 2008, 2008 R2 and 2012,2016 environment and experience in Weblogic Administration 12C.

Strong experience in Experience in working with multiple platforms like Weblogic 12C, and Windows 2003 and 2008R2 environments.

Extensive knowledge on administration of Application servers and configuring with Web Servers and web access management products.

Gave support to the application in the Production and Non Production environment.

Experience in configuring JBoss, automating installations, Hand-on experience in mod_jk and mod_cluster load-balancing and expertise in setting up application server cluster, web server-app server communications and deployments to cluster.

Hands on experience in Working with Network team in Configuring servers in a LoadBalanced Model for variety of application, Excellent knowledge in troubleshooting, performance tuning in a complex environment.

Proficient in ITIL concepts for Change Management and Configuration Management.

Good experience in analyzing the IIS event viewer logs (system, application logs).

Having Good knowledge in Weblogic Administration.

Good experience in rolling restart for all Weblogic Instances.

Strong knowledge in deploying of Weblogic applications.

Attending bridge calls and solving problems with priority P1/P2 Issues.

Good knowledge in executing the WLST Scripts.

Having basic knowledge in Linux,Jboss,Solaris servers

Good experience in working with IIS and ASP.NET frameworks installations, web site and virtual directories creation, app pools creation and configuration and applications assigned to app pools.

Configured IIS web sites, application pools, virtual directories and assigning applications to application pools.

Understanding of the application development lifecycle well from inception to production deployment.

Hands on experience on running ansible playbooks for deployments.

Profound knowledge on Renewing SSL certifications and creating SSL certificates on IIS servers.

Enthusiastic and energetic team player with the ability to effectively communicate with peers, customers and management.

Facilitation skills include conducting walkthroughs, interviews and brainstorming sessions.

Proven ability to learn and work with new applications in minimal time.

Used Process Admin console to activate, deactivate, stop, and un-deploy snapshots.

Provided on call support in 24/7 basis.

Good interpersonal skills, Commitment, Zeal to learn new technologies and undertake challenging tasks.

Experience in deployment of ASP.NET applications on IIS web farms.

Providing application/technical support to the clients.

Experienced in working with Debug Diag tool during server crash and hang.

Participated in project planning and requirement analysis Workshops with Clients and Vendors.

Provide 24*7 support for J2EE applications, middleware components and worked with global support teams. Ability to operate across multiple tasks concurrently and assume the responsibility for the appropriate technical and architectural implementation of projects.

Strong communication skills and excellent analytical, presentation and interpersonal skills with proven ability to manage multiple tasks, experience working with both technical and non-technical staff.

Technical Skills:

Application Servers

Microsoft IIS, JBoss, WebLogic 12.x.

Web Servers

Windows 7/8/10,Solaris server, Jboss Web Server.

Operating Systems

RedHat Linux, Solaris,Windows.

Monitoring Tool

Ovis, Grafana, Service Now.

Education:

Bachelors in Engineering, PVPSIT (2011-2015), Vijayawada, India.

Professional Experience:

Tata Consultancy Services PVT Ltd. January 2021 – April 2023

Middleware Administrator

Responsibilities:

Managing all the aspects of admin tasks such as day to day site monitoring and maintenance Installation, configuration, deploying of ASP.NET applications hosted on IIS.

Root cause analysis and fixing the Windows / IIS Web Server Related issues.

Tracking and documenting production support issues.

Managing Production changes through release process on DEV / IT / QA / PROD.

Request for Change - Production Release process management.

Creating and configuring new internal & external websites (HTTP and HTTPS).

Experienced in administration of IIS websites, virtual directories, application pools, worker processes, ISAPI extensions, ISAPI filters and http.sys.

Coordination with application development teams for issue troubleshooting.

Good Experience in working with metabase, IIS admin service and W3SVC.

Website content and application release management and heath check of the servers.

Managing Citrix net scalar load balancer devices - Policy configurations for new websites.

Deploying and troubleshooting of .Net based Applications on large IIS web server farms.

Creating, deploying, renewing and Import & export of the SSL certificates.

Configuring Site Minder web agent’s clients for authentication.

Daily monitoring of application servers, applications and sending the health status report for all teams.

Good experience in analyzing the application server logs and event viewer logs for troubleshooting

Defining the policies to host applications and setting proper permission and security.

Good experience in using Debug diagnostic tool and configured crash rules for IIS process like w3wp.exe.

Troubleshooting of Sev1, Sev2 and Sev3 incidents within SLAs and prepared RCA documents for Sev1 and Sev2 problem management tickets.

Excellent understanding of ITIL V3 change and incident management.

Having good interaction with different teams like App team, DBA, Wintel and Support teams.

Provide on call support on 24/7 basis.

Working knowledge on JBOSS application server.

Coordinating with network team to configure Load Balancer for request distribution to apache web layer.

Experience in deploying Jenkins.

Expertise in setting up the Development, Testing and Production environments.

Created cronjobs and scheduled many automated tasks for the deployments.

Extensive experience in configuring and managing secured environments using SSL and digital certificates, involved in creating SSL certs and renewing certificates of IIS Webservers.

Communicate and collaborate with application owners/managers for production deployment plan.

Involved in configuring management, software deployment, change management, performance monitoring, and application maintenance.

Troubleshoot and resolve middleware issues across development, testing, and production environments.

Helson Software Solutions Pvt Ltd. December 2017-January 2021

Senior Tech Analyst

Responsibilities:

Worked in 24/7 environment on rotational shifts basis.

Experienced in administration of IIS 7x,8x,&10 websites, virtual directories, application pools, worker processes, ISAPI extensions, ISAPI filters, inetmgr, inetinfo.exe, http.sys.

Deployed Asp.NET applications on IIS farms.

Creating, configuring and troubleshooting scheduled task.

Tracking and documenting production support issues.

Website content and application release management and health check of the server.

Good Experience in working with metabase, IIS admin service and www service.

Continuous monitoring for High CPU, memory and disk space alerts.

Troubleshooting of Sev1, Sev2 and Sev3 incidents within SLAs and prepared RCA documents for Sev1 and Sev2 problem management tickets.

Involved in monthly production releases and performed Changes within scheduled times

Excellent understanding of ITIL V3 change and incident management.

Experienced in supporting PROD, DEV, UAT environments.

Web Server Administration/Application support

Involvement with the development teams in trouble shooting and fixing day-to-day problems of the applications on 24/7 schedule

Environment: Windows 7.x/8.x/10,Linux,Solaris.

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