Credit Analyst Account Receivable
Resume:
Susan Richter
Account Receivable
Crystal Lake, IL 60014
**********@*******.***
Professional Summary
PROFESSIONAL
Authorized to work in the US for any employer
Work Experience
Account Receivable Specialist
Stericycle Environmental Solutions-Bannockburn, IL January 2016 to Present
Business to business collections on medical waste
Calling delinquent government accounts
Assigning accounts to outside agency
Taking account on and off credit hold per company policy Sending copies of invoices and e-mail/fax documents Apply cash for misapplied payments
Identify misapplied payments.
Missing purchases orders on orders. Have invoices reprinted Reconciling open credit and debit memos.
Identify bankruptcy on account and report to attorney or file in the district Train new hires
Take escalating calls, conference calls with Sales, managers and point of contact Credit Analyst /Collections
ZingoCash Loans-Vernon Hills, IL
October 2012 to November 2015
Zingo Cash Loans 10/2012-11/2015
Financial Lending Company
Loan Service Counselor
Sales for new applications
Following up with customers to finish on line applications. Post payments to open invoices.
Run credit application in credit agencies.
Accurate note taking in CRM system and skip trace
Work out a payment arrangements till account is current Prepare monthly spreadsheet on delinquent accounts Assist underwriter for new loan documents
Coach and mentor employees
Update all bankruptcy and attorney information and check pacer Assist with month end closing
Strong interpersonal, verbal, written and active listening skills Call Center Manager Collections
PLS Pay Day Loan Store-Elgin, IL
February 2010 to July 2012
Rewrite existing loans back to a current standing
Outbound Accounts Receivable calls.
Send out wage assignments to employers for garnishment Skip trace to locate customers and fraudulent accounts Work with auto dialer system for incoming and outbound calls Place accounts with an outside agency
Outbound calls to exceed 150 calls per day
Access to all ageing reports
Take escalated phone calls
Supervisor/Inside Sales
NEW AGE FURNITURE-Chicago, IL
2007 to 2010
Respond to customers inquiries
Resolved payroll issues
determined a line of credit according to customer's credit report Took payments and issued receipts for payments received Resolve back orders and damaged merchandise
paid all of bills for the store
Take escalated calls from collector to resolve the delinquency Updated customers address and shipping information Contacted vendor with disputes
Applied cash to outstanding invoices
Loan Service Counselor
WACHOVIA DEALER SERVICES-Hoffman Estates, IL
2004 to 2007
1. Requested and negotiated payments on delinquent automobile accounts Assign accounts for repossessions
Follow all right to cure state mandates by law
Assisted with making their payments over the phone Assisted in training new associates in the department Took escalated calls from teammates. Negotiate deficit balances. Managed between 90-100 accounts per day including taking inbound calls Education
General in Science
MCC JUNIOR COLLEGE
Associate in Business
Maricopa Community College general - Phoenix, AZ
High school diploma or GED
Skills
• Loan processing
• CRM software
• Accounts Receivable (8 years)
• B2B
• Accounting
• Merchandising
• Inside Sales
• Negotiation
• Time Management
• Customer service
• Receptionist
• Accounts Payable
• Conflict management
• Communication skills
• Windows
• Microsoft Office
• Sales
• Cash handling
• Call Center (6 years)
• Negotiation
• Accounts receivable
• Leadership
• ACH
• Administrative Experience
• Salesforce
• Supervising experience
• Training & development
• Computer skills
• QuickBooks
• Data Entry
• CRM software
• B2B Sales
• Microsoft Excel
• Communication skills
• MS Office
• HIPAA
• Retail sales
• Microsoft Word
• Inside sales
• Underwriting
• Salesforce
• Powerpoint
• Office Management
• ERP systems
• Lexis-Nexis
• Training
• SAP
• SAP ERP
• Front Desk
• Analysis skills
• Customer Service (10+ years)
• Account reconciliation
• Microsoft Powerpoint
• B2B sales
• Windows
• Get Paid system, Mircosoft office, Excel, peoplesoft, Sales Force, acess advantageous (5 years)
• PeopleSoft
• Microsoft Outlook
• MS Office, CRM, Credit Safe, nortridge, GetPaid, (10+ years)
• Sales
Certifications and Licenses
Certification with Disable Children and Adults
Present
Driver's License
Additional Information
Masterpiece Flowers-Seasonal 2016-2018
Display flowers and annual plants
Care and treatment for flowers and plants.
Sawyer Nursery-Perennials-Merchandiser-Seasonal-2019-Present Care for planets, bushes that are perennials. Watering, pruning and displays
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