Customer Service Office Assistant

Summary

Manager with ** years of experience directing staff and maintaining a pleasant customer service environment. Proven track record of professionalism, genuine concern for client needs, and strong customer service skills Acted as a resourceful office assistant with proven leadership skills and a history of productivity Experience

United States Postal Service Johns Island, SC

Rural Mail Carrier 12/2019 - Present

Collect letters and parcels. Sort incoming letters and parcels. Sell stamps and other postal products. Get customer signatures for registered, certified, and insured mail. Operate various types of postal equipment. Distribute incoming mail from postal trucks.

Department of Health and Human Services Columbia, SC Human Services Specialist II 10/2017 - 12/2019

Collects and accurately prepares case files and client history information and enters data in MEDS according to timelessness schedule indicated by Medicaid policies and procedures. Maintained clear and concise statistical figures for accurate reporting and follow up data. Provide external customer service answering and returning phone calls in a timely fashion and providing accurate information. Verify and research eligibility information provided by client using proper sources. Provide internal customer service by working in harmonious and professional relationships with coworkers and supervisors. Participates as an intra-departmental team member with Department of Corrections medical staff. Family Dollar Columbia, SC

Assistant Store Manager 04/2015 - 05/2019

Key holder, complete all voids and returns, daily bank deposits and change orders. Assigned employees to specific duties to best meet the needs of the store; Reordered inventory when it dropped below predetermined levels; Increased profits through effective sales training and troubleshooting profit loss areas; Reported to the district manager regarding all store and staff issues; Generated repeat business through exceptional customer service; Conducted store inventories once per quarter; Expanded company's growth by creating large numbers of revenue through demonstrating outstanding leadership skills. Saved company money on consistent basis by working with loss prevention to monitor high-risk areas Skills

Customer service, Time management, Computer literacy, Communication skills, Leadership, Documentation review Education

Midlands Technical College Columbia, SC

Human Services 05/2015

Eugenia Holmes

803-***-**** **************@*****.*** 126 Savannah River Drive, Summerville, South Carolina

Contact this candidate