Customer Service Representative

JUDITH UNEGBU

***********@*****.*** +*** 810-***-**** Lagos, Nigeria

PROFESSIONAL SUMMARY

Dedicated and enthusiastic communicator with a Bachelor's degree in Mass Communication and hands-on experience in media, broadcasting, and public engagement. Skilled in client-facing roles, problem-solving, and delivering exceptional service. A quick learner with strong interpersonal and technical skills, seeking a customer service position where I can provide outstanding support and contribute to customer satisfaction.

KEY SKILLS

- Verbal & Written Communication

- Customer Relationship Management

- MS Office & Google Workspace

- Problem Solving

- Strategic Communication

- Broadcasting & Public Speaking

- Time Management

- Team Collaboration

WORK EXPERIENCE

Intern - Holy FM, Ghana

August 2022 - November 2022

- Delivered clear and engaging news broadcasts in English and Ewe, increasing audience engagement by approximately 20%.

- Conducted research on current affairs to provide accurate and timely updates.

- Supported live program hosting, ensuring smooth execution of daily radio segments.

- Recorded and transcribed meeting minutes to support organizational planning and documentation.

- Provided listener support through calls and feedback sessions, improving community engagement. VOLUNTEER EXPERIENCE

Cross-Industry Information Exchange Volunteer - Achievers University

- Interviewed professionals and managed public-facing interactions, enhancing communication skills and building professional networks.

- Supported broadcasting team development, growing it by 15% through recruitment and coordination.

Student Representative Council (SRC) Volunteer - Achievers University June 2023 - July 2024

- Coordinated student radio programs and organized school events.

- Assisted in managing communication efforts and handled feedback from students and staff. EDUCATION

Bachelor of Science in Mass Communication

Achievers University Second Class Upper Division