Customer Service Quality Assurance
Resume:
WORK EXPERIENCE
REFERENCES
CONTACT ME
EDUCATION
Ph4 Blk 116 L21 Marycris
Complex, Pasong Camachile II,
General Trias, Cavite
****************@*****.***
Asian Institute of Computer Studies
Imus National Highschool
Marycris Complex Elementary School
Business Information Management
Secondary
Primary
2012-2014
2007-2011
2000-2007
SKILLS
January 2021-
RMS Collect Philippines Inc., l Cavite Current
Trainer
Seasoned Operations Supervisor with 8 years of expertise in Customer Service and Call Centers. Proven ability in managing teams, optimizing processes, and delivering exceptional customer experiences. Skilled in performance management, quality assurance, and conflict resolution.
August 2020 -
Concentrix l Muntinlupa City January2021
Sales & Sevice Rep
Receive and answer client’s inquiries, requests, and complaints on products and services through phone.
July 2020-
Emapta l Muntinlupa City August 2020
Sales Representative
Supporting the sales team from behind the scenes, primarily through proactive outreach and sales processes. Following up with potential clients to keep them engaged and move them through the sales pipeline.
Excellent Communication Skills
Customer Service Skills
Digital and Data Literacy
Multitasking Ability
Time management skills
Problem-Solving Skills
C o r p o r a t e T r a i n e r
Lawrence
Mendez
Ana Lorraine Bergado
Phone:
Convergys / Team Leader
Rainier Hernandez
Phone:
VXI Global / Team Leader
VXI Global Holdings Incl Pasay City
Receive and answer client’s inquiries, requests, and complaints on products and services through phone.
July 2017-
August 2019
Convergys l Muntinlupa City
Receive and answer client’s inquiries, requests, and complaints on products and services through phone.
February 2016 -
July 2017
Sales & Sevice Rep
Encoder
Manpower Pasig City
Enter customer's information to the database.
February 2015 -
February 2016
Pacifichub Corporation Pasig City
Sales & Sevice Rep
Call clients to migrate their bayantel homephones to abs-cbn mobile homephone. February 2014 -
September 2014
Customer Sevice Rep
Contact this candidate